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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success management, focusing on customer integration, relationship building, and process optimization. Proficient in utilizing CRM tools and fluent in German and English to enhance customer engagement and support.
Highest-signal resume keywords
Customer Success ManagementB2B Customer ServiceCRM PlatformsProcess OptimizationGerman Language Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer IntegrationCustomer Journey OptimizationStrategic Customer AdviceAutomation IdentificationProduct Expertise Training
Soft Skills
Clear CommunicationPersuasive CommunicationRelationship BuildingProactive Check-insSolution-Oriented Mindset
Tools & Technologies
G SuiteAirtableSalesforceHubSpot
Industry Keywords
B2B EnvironmentSoftware CompanyTechnology CompanyHardware Components
About the role
Key responsibilities & impact- You manage the implementation of our system from A to Z — via email, call, or live demo — ensuring a smooth integration on customers' parking sites.
- You turn customers into true product experts and show them how to get the most out of our solution.
- With proactive check-ins and genuine interest, you build long-term, trusting partnerships.
- You work closely with Commercial, Product, and Engineering teams and bring customer feedback directly to where it can have impact.
- You continuously refine processes, identify automation opportunities, and help make the customer journey efficient and scalable.
Requirements
What you’ll need- Approximately 2–4 years of experience in Customer Success or customer service in a B2B environment, ideally at a software or technology company that includes hardware components
- You communicate clearly, persuasively, and solution-oriented, and are comfortable providing strategic advice to customers
- Experience with tools such as G Suite, Airtable, and CRM platforms like Salesforce or HubSpot is an advantage
- German at C2 level and business-fluent English; additional languages are a plus.
Benefits
Comp & perks- Flexibility & autonomy: Your workday, your performance — our hybrid model enables focused work from home, fresh perspectives through workations, and in-person exchange on our Anchor Days (Tuesday to Thursday)
- Mobility tailored to you: Whether sustainably via bike leasing or conveniently via commuting allowance, we keep you mobile and flexible
- Ownership & scope for influence: Your impact, your results — take full ownership of your area and your KPIs
- Team culture & networking: Genuine connections beyond daily business. Celebrate successes with us at memorable team events and Spirit Days
- Productive environment: Brainfood deluxe — from espresso machines to the Bella&Bona online canteen, fresh fruit and a cereal bar. Your wellbeing is the foundation for strong performance
- Health & balance: Stay balanced with EGYM Wellpass or Urban Sports Club — nationwide access to 1,000+ sports and wellbeing facilities
- Top equipment & ergonomics: Whether Mac or Windows, in the office or at home — your efficiency and comfort at work are prioritized
- Dress code? Your code: We value what you achieve — not what you wear. Dress in whatever makes you feel most comfortable