Onboarding & Enablement Manager – all genders

Wemolo

Onboarding & Enablement Manager ensuring successful client implementation of intelligent camera systems. Collaborating across teams and enhancing customer relationships in a hybrid work environment.

Posted 5/4/2026full-timeMunich • 🇩🇪 GermanyJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

You manage the rollout of our system end-to-end — by email, call, or live demo — and ensure smooth integration at our customers' parking sites.
You turn customers into true product experts and show them how to unlock the full potential of our solution.
Through proactive check-ins and genuine interest, you build long-term, trust-based partnerships.
You work closely with Commercial, Product and Engineering teams, and bring customer feedback directly to where it will have impact.
You iterate on processes, identify automation opportunities, and help us make the customer journey efficient and scalable.

Requirements

What you’ll need

Approximately 2–4 years of experience in Customer Success or customer service in a B2B environment, ideally at a software or technology company with hardware components.
Customer-first mindset: You communicate clearly, persuasively and solution-oriented, and feel comfortable providing strategic advice to customers.
Technical skills: Experience with tools such as G-Suite, Airtable and CRM platforms like Salesforce or HubSpot is an advantage.
Languages: German at least C1 level and business‑fluent English; additional languages are a plus.

Benefits

Comp & perks

Flexibility & autonomy: Your workday, your performance — our hybrid model enables focused work from home, fresh perspectives through workations, and in-person collaboration on our Anchor Days (Tuesday to Thursday).
Mobility tailored to you: Full speed ahead — whether sustainably via bike leasing or conveniently with a commuting allowance, we keep you mobile and flexible.
Ownership & scope to shape your role: Your impact, your results — take full ownership of your area and your KPIs.
Team culture & networking: Real connections beyond day-to-day work. Celebrate successes with us at legendary team events and Spirit Days.
Productive environment: Brainfood deluxe — from espresso machines and the Bella & Bona online canteen to fresh fruit and a muesli bar. Your well-being is the foundation for strong performance.
Health & balance: Stay balanced with EGYM Wellpass or Urban Sports Club — nationwide access to 1,000+ sports and wellness facilities.
Top equipment & ergonomics: Whether Mac or Windows, office or home — your efficiency and comfort are a priority.
Dress code? Your code: We care about what you achieve, not what you wear. Dress in what makes you feel most comfortable.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successcustomer serviceB2B experiencestrategic adviceautomationprocess iteration

Soft Skills

customer-first mindsetclear communicationpersuasive communicationsolution-orientedrelationship buildingtrust-based partnerships