Community CX Manager
Grüns
Manager, Community Engagement – Integrity
Welocalize
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- The Manager of Community Engagement & Integrity plays a pivotal role in transforming Welocalize’s relationship with its freelance and agency partners.
- Building long-term loyalty while ensuring the integrity of the ecosystem through proactive behavior monitoring, tooling advocacy, and collaboration on compliance efforts.
- Identifying behavioral patterns, proposing process or tooling improvements, and supporting cross-functional efforts to protect Welocalize and its clients from risks associated with freelancer misrepresentation or misuse.
- Define and implement a 12–24-month strategy for global community engagement and contributor integrity, aligned with company growth goals.
- Launch and manage structured community engagement programs, including advisory boards, recognition programs, spotlight features, and opt-in networking forums.
- Chair a cross-functional governance council to align on community engagement, integrity, and risk response.
- Own and execute a community communication cadence aligned to key lifecycle stages: onboarding, active engagement, re-engagement.
- Lead the annual Partner Satisfaction Survey (PSAT), along with interim pulse surveys and feedback loops.
- Monitor freelancer activity patterns across the engagement lifecycle to identify indicators of potential integrity risks.
Requirements
- 8–10 years in community management, supplier engagement, ecosystem strategy, or partner operations, ideally in localization, B2B SaaS, or AI/data services.
- Proven ability to design and execute enterprise-level engagement frameworks and cross-functional governance models.
- Familiarity with AI/LLM-integrated workflows, fraud detection, contributor analytics, and scalable engagement platforms.
- Strong cross-functional influence, ability to lead governance councils, and credibility at senior executive and industry levels.
- Exceptional storytelling and strategic communication, comfortable addressing ELT and external audiences.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
community managementsupplier engagementecosystem strategypartner operationsengagement frameworksgovernance modelsfraud detectioncontributor analyticsscalable engagement platformsbehavioral pattern identification
Soft skills
cross-functional influenceleadershipstrategic communicationstorytellingcollaborationcredibilityproactive behavior monitoringprocess improvementrelationship buildingrisk management
