Solution Innovation Architect – AI/ML
Snowflake
PandasPythonPyTorchScikit-LearnTensorflow
AI Squad Lead
Welocalize
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- In concert with Operations leadership, define quarterly Squad OKRs in alignment with the company OKRs.
- Define cross functional squad roles and responsibilities based on achieving OKR results.
- Measure and report OKR result progress on a weekly basis; proactively identify actions and opportunities to achieve and exceed objectives.
- Responsible for performance management (supervision, coaching, career development, and people activities such as time off and expense approval) of direct reports.
- Design, implement, and deliver client solutions/programs.
- Monitor financial and operational metrics (KPIs). Implement and execute production process improvements resulting in increased customer satisfaction, operational leverage, project profitability, and resource productivity.
- Facilitate effective interaction and encourage synergies between the different roles within the same squad.
- Drive the adoption of existing and new production tools (e.g. Relay, PBI, WD) in compliance with defined processes and procedures.
- Oversee issue management: client escalations, CAPAs initiatives, vendor performance or internal escalations.
- Point of Escalation for Squad team members.
- With the squad team, manage and forecast team capacity. Determine when capacity must be increased or reduced based on financial and operational performance metrics.
- Responsible for training of new Squad team members .
- Conduct month end audits to confirm squad is compliant with accurate and timely client billing.
Requirements
- Proven project management experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
- Proven ability to lead large diverse teams, both local and remote.
- Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends.
- Demonstrated success at managing large accounts and/or projects.
- Curiosity and creativity to question existing processes and approaches and innovate new ones.
- Proven experience in development of processes and ideas.
- Experience in financial and operational management.
- Customer relationship management.
- Must be available to travel for work related commitments.
Benefits
- Competitive salary
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementperformance managementfinancial managementoperational managementprocess improvementcapacity managementclient solutions designKPI monitoringOKR definitionclient billing compliance
Soft skills
leadershipcoachingteam managementcommunicationproblem-solvingcreativitycuriositycollaborationadaptabilityclient relationship management
