IT Support Specialist

Welocalize

IT Support Specialist providing technical support to onsite workers at Welocalize. Resolving hardware and software issues while maintaining systems for global collaboration.

Posted 6/10/2026full-timeRemote • ⛩ Anywhere in AsiaJuniorWebsite

Tech Stack

Tools & technologies

AzureCitrixCloudDNSITSM

About the role

Key responsibilities & impact

Serve as the primary on-site IT contact for all onsite workers, resolving Level 1 hardware, software, and connectivity issues quickly and professionally.
Provide support across all enterprise on-premise and cloud-based systems including Office 365, SharePoint Online, Microsoft Teams, Citrix ShareFile, Okta, and related platforms.
Troubleshoot Windows and Mac laptops and desktops, browser-based applications, peripheral devices (mice, keyboards, monitors, etc.), and common login/access issues.
Manage Active Directory and Azure Active Directory (AAD) user and device administration.
Manage the end-to-end procurement process for IT equipment and software licensing — submitting purchase requests, coordinating with vendors, negotiating pricing, tracking orders, and maintaining accurate inventory records.
Provision and configure new onsite worker workstations, laptops, and peripherals, ensuring devices are ready for use on day one.
Handle account setup, password resets, and access provisioning/deprovisioning in coordination with relevant system owners.
Timely escalation of service desk tickets to appropriate teams and personnel when issues exceed L1 scope, with clear and documented handover notes.
Maintain a clean, organized IT storage area with up-to-date asset tracking and equipment documentation.
Coordinate scheduling with the second L1 specialist to ensure at least one technician is on-site at all times during business hours.
Log all tickets, resolutions, and asset changes in the IT service management system with accuracy and timeliness.
Ensure adherence to global IT processes, procedures, and standards, and actively contribute to their continuous improvement.
Participate in cross-functional IT projects involving multiple teams across Welocalize locations.

Requirements

What you’ll need

Bachelor's degree or equivalent work experience, preferably in Computer Science or IT/IS.
1–3+ years of hands-on IT support or systems administration experience in a professional office environment.
Strong working knowledge of Windows and Mac OS troubleshooting, browser-based applications, and enterprise SaaS platforms (e.g., Office 365, SharePoint Online, Microsoft Teams, Citrix ShareFile, Okta, Zendesk, Workday, JIRA, Confluence).
Microsoft Azure Active Directory user and device administration experience.
Microsoft Intune and Endpoint management experience.
Experience with hardware procurement and provisioning — including vendor coordination, asset tracking, device configuration, and software license management.
Familiarity with file and folder NTFS security permissions, share permissions, security groups, and Microsoft 365 groups.
Understanding of fundamental network technologies (DHCP, DNS, VPN, NAT, etc.) including hands-on IP address configuration, network patching, and switch installation.
Proven ability to resolve issues quickly, manage multiple requests simultaneously, and prioritize effectively in a fast-paced environment.
Excellent interpersonal and communication skills — able to clearly explain technical issues to non-technical onsite workers with patience and professionalism.
Strong written and verbal English communication skills.

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportsystems administrationWindows troubleshootingMac OS troubleshootingAzure Active DirectoryMicrosoft Intunenetwork technologieshardware procurementdevice configurationsoftware license management

Soft Skills

problem-solvingtime managementinterpersonal skillscommunication skillsprioritizationpatienceprofessionalismteam collaborationdocumentationcustomer service

Certifications

Bachelor's degree in Computer ScienceIT/IS