Business Analyst Manager
Fiserv
Localization Operations Manager
Welocalize
full-time
Posted on:
Origin: • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead and coordinate a team of linguists, ensuring alignment with project and client requirements.
- Manage recruitment, onboarding, training, work assignments, and performance evaluations for assigned linguists.
- Provide ongoing coaching, mentoring, and professional development support.
- Identify training needs and design, maintain, and deliver training programs.
- Own the linguistic quality for assigned accounts by defining and executing quality standards and KPIs.
- Conduct translation reviews, provide actionable feedback, and ensure corrections are fully understood and implemented.
- Collaborate with the Quality Department to monitor KPIs, conduct root cause analyses, and implement corrective actions when needed.
- Support quality planning and oversight, including linguistic quality assurance (LQA) and arbitration.
- Build and maintain linguistic assets (glossaries, style guides, translation memories, documentation).
- Act as the primary linguistic liaison for terminology, style, product features, and content questions.
- Join client calls to discuss quality, strategy, and feedback; ensure all inputs are documented, clarified, and cascaded to the linguistic team.
- Partner with subject matter experts (SMEs) for direct reviews and quality validation.
- Ensure client feedback is accurately implemented and followed up.
- Perform translation, review, and LQA tasks as needed.
- Review and evaluate test translations for new linguists.
- Contribute to arbitration processes and provide linguistic expertise in escalations.
- Monitor workloads, identify workflow challenges, and propose solutions.
- Support onboarding of new teams or accounts when required.
- Participate in and support Welocalize initiatives such as internships and talent development programs.
Requirements
- Experienced linguist with extensive translation and review expertise across multiple content types.
- Native Hindi proficiency with excellent command of written and spoken English.
- Strong leadership, people management, and team coaching skills.
- Demonstrated ability to manage quality in large-scale translation projects.
- Excellent communication and problem-solving skills, with the ability to engage with clients and internal stakeholders effectively.
