Customer Support Specialist
Wellworks For You
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $38,000 - $40,000 per year
About the role
- Answer incoming calls, live chat messages, and emails to assist participants with inquiries, provide program information, and resolve issues
- Deliver professional, friendly, and accurate customer service across all communication channels
- Return missed calls, voicemails, and offline chat messages within established turnaround times
- Follow up with participants via email, phone, or chat as needed to ensure resolution
- Maintain a high level of customer satisfaction and advocate for participant needs and feedback
- Identify trends in participant inquiries and communicate insights to leadership to improve service delivery and reduce volume
- Collaborate with team members during meetings to share feedback, trends, and process improvements
- Maintain strict compliance with HIPAA and confidentiality standards when communicating to members
- Support additional departmental tasks and special projects as needed
- Process high-volume data entry related to wellness program participation, including visit verification and health metrics
- Review, validate, and enter participant form submissions for accuracy and completeness
- Audit previously entered forms to ensure data integrity and identify discrepancies
- Communicate with participants regarding missing or incomplete form information
- Ensure all forms are processed and/or audited within established deadlines
- Maintain strict compliance with HIPAA and confidentiality standards when handling protected information
- Partner with Account Management and internal teams to provide updates on participation and program data
- Support additional departmental tasks and special projects as needed
Requirements
- 2-3 years of contact center experience (healthcare or wellness experience with strong understanding of HIPAA)
- Administrative experience preferred (healthcare or wellness experience with strong understanding of HIPAA)
- Strong attention to detail with the ability to manage high-volume, accuracy-driven work
- Excellent verbal and written communication skills
- Proven ability to multitask and prioritize in a fast-paced environment
- Demonstrated ability to prioritize tasks and manage time efficiently
- Proficient computer skills with the ability to learn new systems and software quickly
- Ability to maintain confidentiality and handle sensitive information responsibly (HIPAA Compliance)
- Strong problem-solving skills and a service-oriented mindset
- Self-motivated, adaptable, and accountable
Benefits
- Competitive salary
- Growth opportunities
- Comprehensive benefits package - Medical, Dental, Rx, Vision, Life, Disability, Hospital reimbursement plan
- 401k with per pay employer match
- Employee Assistance Program through LifeMatters EAP
- Mental health benefits, including access to paid therapy
- Paid maternity leave after 12 months
- Paid Time Off including time off to volunteer in your community and the day off on your birthday
- Casual dress code
- Wellness program and teambuilding opportunities with incentives
- Milestone anniversary program
- Ongoing training and education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryform validationdata auditinghealth metrics processing
Soft Skills
customer serviceattention to detailmultitaskingtime managementproblem-solvingadaptabilityself-motivationaccountability