Business Applications Analyst – RentCafe, Wellness

Welltower™ Inc. (NYSE:WELL)

Business Applications Analyst implementing Yardi Wellness and RentCafe modules for Welltower. Collaborating across teams to streamline operations in a high-demand environment.

Posted 5/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
Provides expertise in designing and optimizing resident journeys, ensuring standardization
Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules
Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums
Contributes to maintaining project plans and timelines
Conducts comprehensive training to ensure proficient CRM and RentCafe system use
Provides ongoing support addressing issues, and continuously optimizing workflows
Collaborates with internal support teams to resolve challenges
Implements quality assurance processes
Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
Establishes best practices and ensures solution delivery adheres to defined standards
Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI
Develops regular and thorough status communications for senior leadership and stakeholders
Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions

Requirements

What you’ll need

At least 3 years of operations, financial, or technology implementation
Strong understanding of customer journey design and best practices
Proven experience working on complex CRM implementation projects
Preferred experience with Yardi’s CRM, RentCafé and associated modules
Project Management and Technical Support experience
Experience planning and working on implementations of system changes in a SOX environment is preferred
Bachelor’s degree in accounting, finance, marketing, or a related field is preferred
Agile, Six Sigma, or PMP certification strongly preferred

Benefits

Comp & perks

Competitive Base Salary + Annual Bonus
Generous Paid Time Off and Holidays
Employee Stock Purchase Program – purchase shares at a 15% discount
Employer-matching 401(k) Program + Profit Sharing Program
Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
Tuition Assistance Program
Comprehensive and progressive Medical/Dental/Vision options
Professional Growth
And much more!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM implementationcustomer journey designproject managementtechnical supportworkflow optimizationquality assurancebudget managementrisk mitigationsystem changes implementationdata analysis

Soft Skills

relationship buildingcommunicationcollaborationtraining developmentproblem solvingstrategic thinkingstakeholder managementadaptabilityleadershiporganizational skills

Certifications

Agile certificationSix Sigma certificationPMP certification