Senior Business Applications Analyst, CRM
Welltower™ Inc. (NYSE:WELL)
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
- Provides expertise in designing and optimizing resident journeys, ensuring standardization
- Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules
- Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums
- Contributes to maintaining project plans and timelines
- Conducts comprehensive training to ensure proficient CRM and RentCafe system use
- Provides ongoing support addressing issues and continuously optimizing workflows
- Collaborates with internal support teams to resolve challenges
- Implements quality assurance processes
- Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
- Establishes best practices and ensures solution delivery adheres to defined standards
- Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI
- Develops regular and thorough status communications for senior leadership and stakeholders
- Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
Requirements
- Ability to manage portfolios of work
- Solid understanding of project management and agile practices, with the ability to teach and coach others
- Keen ability to engage and work with different teams
- Strong interpersonal, conflict management, and communications skills
- Effective documentation and reporting skills
- At least 4 years of operations, financial, or technology implementation
- Strong understanding of customer journey design and best practices
- Proven experience working on complex CRM implementation projects
- Preferred experience with Yardi’s CRM, RentCafé and associated modules
- Project Management and Technical Support experience
- Experience planning and working on implementations of system changes in a SOX environment is preferred
- Bachelor’s degree in accounting, finance, marketing, or a related field is preferred
- Agile, Six Sigma, or PMP certification strongly preferred
Benefits
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Employer-matching 401(k) Program + Profit Sharing Program
- Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- Professional Growth
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementagile practicesCRM implementationcustomer journey designfinancial implementationtechnical supportdocumentationreportingquality assuranceworkflow optimization
Soft Skills
interpersonal skillsconflict managementcommunication skillscoachingstakeholder engagementrisk mitigationteam collaborationtraining developmentstatus communicationproblem-solving
Certifications
Agile certificationSix Sigma certificationPMP certification