Senior Business Applications Analyst – Wellness, RentCafe
Welltower™ Inc. (NYSE:WELL)
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
Tech Stack
PMP
About the role
- Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
- Provides expertise in designing and optimizing resident journeys, ensuring standardization
- Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules
- Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums
- Contributes to maintaining project plans and timelines
- Conducts comprehensive training to ensure proficient CRM and RentCafe system use
- Provides ongoing support addressing issues, and continuously optimizing workflows
- Collaborates with internal support teams to resolve challenges
- Implements quality assurance processes
- Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
- Establishes best practices and ensures solution delivery adheres to defined standards
- Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI
- Develops regular and thorough status communications for senior leadership and stakeholders
- Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
Requirements
- At least 4 years of operations, financial, or technology implementation
- Strong understanding of customer journey design and best practices
- Proven experience working on complex CRM implementation projects
- Preferred experience with Yardi’s CRM, RentCafé and associated modules
- Project Management and Technical Support experience
- Experience planning and working on implementations of system changes in a SOX environment is preferred
- Bachelor’s degree in accounting, finance, marketing, or a related field is preferred
- Agile, Six Sigma, or PMP certification strongly preferred
Benefits
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Pension Scheme + Profit Sharing Program
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- Professional Growth And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM implementationcustomer journey designproject managementtechnical supportworkflow optimizationquality assurancebudget managementrisk mitigationstatus communication
Soft skills
relationship buildingcollaborationtraining developmentproblem solvingstrategic thinking
Certifications
AgileSix SigmaPMP