Lead Software Trainer, EHR
Welltower™ Inc. (NYSE:WELL)
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
PMP
About the role
- Leads, mentors, and develops a high-performing team of trainers, providing direction, feedback, and support to drive professional growth and ensure the consistent delivery of impactful learning experiences.
- Directs and coordinates the planning and execution of training programs across multiple projects and delivery modalities, ensuring alignment with business objectives, timelines, and quality standards.
- Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives and ensure effective delivery of training initiatives.
- Provides expertise in instructional design, adult learning principles, and technology-enabled training to optimize the user experience and promote system proficiency.
- Works closely with the Yardi Implementation team, business leads, and external partners to design and execute comprehensive training programs aligned with project timelines and goals.
- Implements quality assurance processes to evaluate training effectiveness, incorporating performance metrics, feedback, and learning analytics to drive continuous improvement.
- Provides ongoing support to end users post-training, identifying knowledge gaps, addressing system challenges, and recommending process or content enhancements.
- Partners with internal support teams to troubleshoot user issues, optimize workflows, and reinforce best practices across the organization.
- Develops regular and comprehensive status updates and reports for senior leadership, highlighting training progress, adoption metrics, and opportunities for improvement.
Requirements
- 5+ years of experience delivering and developing software or process training, preferably within the Senior Housing or Property Management industry.
- Proven leadership experience in training development and facilitation.
- Strong interpersonal, communication, and mentoring skills with the ability to engage diverse audiences.
- Solid understanding of project management and agile practices.
- Demonstrated ability to design, deliver, and measure effective training programs.
- Proficiency with Learning Management Systems (LMS) and e-learning platforms.
- Expertise in Yardi product suite workflows and best practices.
- Adaptability and resilience to thrive in a fast-paced, dynamic environment.
- Bachelor’s degree in accounting, business, real estate, nursing, or related field.
- Agile, Six Sigma, or PMP certification strongly preferred.
Benefits
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Employer-matching 401(k) Program + Profit Sharing Program
- Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- Professional Growth
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
instructional designadult learning principlestraining program developmenttraining effectiveness evaluationperformance metricslearning analyticsproject managementagile practicesYardi product suite workflowse-learning program design
Soft skills
leadershipmentoringinterpersonal skillscommunication skillsengagementadaptabilityresiliencecollaborationproblem-solvingfeedback provision
Certifications
Agile certificationSix Sigma certificationPMP certification