Workforce Strategy & Planning Lead

WellTheory

Workforce Strategy & Planning Lead managing care team operations at WellTheory. Building forecasting models and operational processes for growth and efficiency.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $95,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in workforce capacity modeling and forecasting, utilizing data analysis to drive operational improvements and staffing strategies. Proficient in project management and effective communication across teams to align business needs with operational plans.

Highest-signal resume keywords

Workforce Capacity ModelingData AnalysisProject ManagementStaffing FrameworksBI Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workforce PlanningCapacity ManagementPerformance Metrics AnalysisExcelGoogle Sheets

Soft Skills

CollaborationCommunicationProblem-SolvingAdaptability

Tools & Technologies

LookerTableau

Industry Keywords

HealthcareService DeliveryOperational ImprovementsStartup Environment

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Own workforce capacity modeling and forecasting based on user growth, enrollment trends, and care delivery expectations
Collaborate with Care leadership to define and monitor productivity, caseload distribution, and resourcing strategy
Partner with Marketing and Product teams to anticipate upcoming needs and proactively plan staffing accordingly
Analyze performance and utilization metrics to surface operational improvements
Create scalable tools, dashboards, and workflows that align people and process across the care journey
Support hiring plans, onboarding ramp timelines, and ongoing performance monitoring

Requirements

What you’ll need

5-10+ years of experience in operations, strategy, workforce planning, or capacity management roles
Proven experience managing workforce models or staffing frameworks, ideally in healthcare, tech, or service delivery
Deeply analytical and enjoy using data to solve complex resourcing challenges — comfortable in Excel/Google Sheets
Familiarity with BI tools (e.g., Looker, Tableau) is a plus
Strong project management skills and comfort navigating ambiguity in a startup environment
Communicate well across teams and can translate business needs into operational plans
Energized by working in a mission-driven, early-stage environment where your work has direct impact

Benefits

Comp & perks

A team that genuinely cares about each other and the members we serve
A fully remote company that gathers every year for an annual retreat
Meaningful equity and benefits