Wellth

Senior Client Success Manager

Wellth

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $110,000 - $160,000 per year

Job Level

Senior

About the role

  • Own the relationships between Wellth and our healthcare customers, typically large Payer and Provider organizations, and ensure successful implementation, adoption and performance of our solutions in their organizations.
  • Map and navigate a productive path through complex healthcare organizations and coordinate with Sales to grow an existing account base through identification of new opportunities and expansions
  • Be a strategic partner to our clients, ensuring that our programs are serving their needs and helping them identify areas of opportunity proactively
  • Create and deliver customer-focused data analyses to demonstrate program performance and value to our customers
  • Serve as the voice of the customer and champion customer needs internally at Wellth
  • Make everything that we do better and smarter, using data as your guide where possible
  • Manage a portfolio of health plan and provider partners, serving as the main point of contact throughout the customer lifecycle
  • Lead program implementations, from receiving data to presenting program outcomes, and ensure milestones are achieved across various work streams to support efficient and on-time go-lives
  • Build and maintain long-term relationships with key customer stakeholders, providing excellent customer service, ensuring high levels of satisfaction, and serving as a thought partner to help customers derive maximum value from the Wellth solution
  • Coordinate regular meetings and presentations (remote and in-person) with cross-functional customer teams to track progress, communicate outcomes, and identify opportunities for additional support and improvement
  • Analyze, design, and present program outcomes to healthcare executives, conveying Wellth’s value story and quantifying the program’s impact
  • Use data and a deep understanding customer priorities and pain points to support sales and renewal conversations
  • Collaborate with internal teams such as Product, Engineering, Sales, and Marketing to drive initiatives forward forward and deliver optimal value to our partners
  • Contribute to a great culture and work alongside a team of highly motivated individuals that are passionate about improving the care and health outcomes of patients/members across the country

Requirements

  • Minimum Education: Bachelor's Degree
  • 5+ years' experience in healthcare or healthcare-focused market
  • Account management and/or client-facing experience with health insurers and/or risk-bearing providers
  • Strong communication, presentation and interpersonal skills
  • Excellent project management skills, leading implementations and/or other complex initiatives
  • Experience working with senior healthcare executives
  • Familiarity and willingness to work with healthcare data (e.g., Rx claims, eligibility files, Acumen)
  • Understanding of the Quality landscape, including experience supporting HEDIS performance improvement
  • Thrives in dynamic environments, quickly adapts to changing circumstances, and develops creative solutions to complex client challenges.
  • Excellent attention to detail, multitasking and organizational skills
  • Self-starter with strong analytical skills and a data-driven focus
  • Up to 30% travel
Benefits
  • Flexible working arrangements, supporting strong remote-first practices and tools with the option to work in our excellent gathering space in Marina Del Rey, CA.
  • Robust paid time off and generous parental leave program.
  • Competitive salary & bonus structure.
  • Health, dental, vision insurance, and FSA/HSA plans.
  • Ability to have a positive impact on people who need it most.
  • Support of a highly dedicated team focused on building the future of healthcare.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisproject managementprogram implementationhealthcare dataHEDIS performance improvementaccount managementclient-facing experienceanalytical skillspresentation skillscommunication skills
Soft skills
interpersonal skillsorganizational skillsattention to detailmultitaskingself-starteradaptabilityproblem-solvingcustomer servicerelationship buildingstrategic thinking
Certifications
Bachelor's Degree