Wellth

Customer Success Manager

• Own the relationships between Wellth and our healthcare customers, typically large Payer and Provider organizations, and ensure successful implementation, adoption and performance of our solutions in their organizations.
• Map and navigate a productive path through complex healthcare organizations and coordinate with Sales to grow an existing account base through identification of new opportunities and expansions
• Be a strategic partner to our clients, ensuring that our programs are serving their needs and helping them identify areas of opportunity proactively
• Create and deliver customer-focused data analyses to demonstrate program performance and value to our customers
• Serve as the voice of the customer and champion customer needs internally at Wellth
• Make everything that we do better and smarter, using data as your guide where possible
• Manage a portfolio of health plan and provider partners, serving as the main point of contact throughout the customer lifecycle
• Lead program implementations, from receiving data to presenting program outcomes, and ensure milestones are achieved across various work streams to support efficient and on-time go-lives
• Build and maintain long-term relationships with key customer stakeholders, providing excellent customer service, ensuring high levels of satisfaction, and serving as a thought partner to help customers derive maximum value from the Wellth solution
• Coordinate regular meetings and presentations (remote and in-person) with cross-functional customer teams to track progress, communicate outcomes, and identify opportunities for additional support and improvement
• Analyze, design, and present program outcomes to healthcare executives, conveying Wellth’s value story and quantifying the program’s impact
• Use data and a deep understanding customer priorities and pain points to support sales and renewal conversations
• Collaborate with internal teams such as Product, Engineering, Sales, and Marketing to drive initiatives forward forward and deliver optimal value to our partners
• Contribute to a great culture and work alongside a team of highly motivated individuals that are passionate about improving the care and health outcomes of patients/members across the country

Senior Client Success Manager

Software Engineer

• Define and own the long-term technology strategy aligned with company objectives.
• Serve as a thought partner to the COO, Product, and Data leaders on how engineering drives competitive advantage and represent engineering priorities at the executive and board level.
• Scale and mentor a high-performing engineering organization across backend, frontend, mobile, data, and infrastructure; develop future leaders and build succession depth.
• Foster a culture of innovation, accountability, collaboration, and speed.
• Ensure timely, high-quality delivery of features, infrastructure, and platform initiatives; establish strong engineering processes and operational rigor (roadmapping, OKRs, velocity tracking, QA).
• Balance short-term delivery with long-term architectural investments and oversee technical architecture and system design decisions to ensure scalability, reliability, security, and compliance (HIPAA, HITRUST).
• Partner with Product and Data to build platform capabilities that unlock analytics, AI/ML, and workflow automation in healthcare settings.
• Drive best practices for cloud infrastructure, APIs, integrations, and data pipelines across the ecosystem.
• Work with Customer Success and Operations to ensure technology meets real-world needs of health plans, providers, and members and act as a bridge to go-to-market stakeholders.

Senior Client Success Manager

Senior Vice President, Engineering