Wells Fargo

Implementation, Maintenance, and Quality Manager – Global Payments and Liquidity

Wells Fargo

full-time

Posted on:

Location Type: Office

Location: Taguig City • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

About the role

  • Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
  • Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
  • Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
  • Interpret and develop standards and goals for customer service
  • Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
  • Interact directly with external customers
  • Manage allocation of people and financial resources for customer service
  • Mentor and guide talent development of direct reports and assist in hiring talent

Requirements

  • 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent
  • 2+ years of leadership experience
  • Bachelor's degree in business, finance, or related field; advanced degree is a plus
  • Minimum two (2) years of proven leadership and people management experience in implementation or operational functions
  • Strong knowledge and hands-on experience with Treasury, Payments and Liquidity products
  • Flexibility to work on mid shift and night shift schedules to support global clients and teams
  • Strong stakeholder management skills with the ability to partner effectively across business, technology, and operational teams
  • Proven track record in driving process improvements, automation, and efficiency initiatives
  • Excellent communication, problem-solving, and decision-making skills
Benefits
  • Drug and Alcohol Policy
  • Equal Opportunity Employment
  • Medical accommodation available for applicants with disabilities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicefinancial servicescontact centerTreasury productsPayments productsLiquidity productsprocess improvementsautomationefficiency initiatives
Soft skills
leadershipstakeholder managementcommunicationproblem-solvingdecision-makingmentoringcollaboration
Certifications
Bachelor's degreeadvanced degree