Senior Procedures Writer
Wells Fargo
full-time
Posted on:
Location Type: Office
Location: Charlotte • Minnesota, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $87,000 - $154,000 per year
Job Level
Senior
About the role
- Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
- Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
- Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
- Work independently to make recommendations for support function by providing support and leadership
- Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
- Collaborate and consult with team leaders in developing project plans, policies and procedures
- Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners
Requirements
- 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to lead or participate in developing documentation or document publishing strategy, policy and guidelines
- Can participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline
- Skilled in reviewing and editing material authored by others
- Able to design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content
- Ability to complete quality control assessments of the work performed by team
- Able to recommend and document business procedures and best practices, identifying process gaps and offering alternatives
- Experience to serve as team lead or escalation point
- Can provide guidance to less experienced technical writers
- Ability to collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Partners with clients to review audience and develop strategy to address technical documentation needs
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Business ExecutionImplementationStrategic PlanningDocumentation StrategyWeb Publication GuidelinesTechnical Project ArtifactsQuality Control AssessmentsBusiness ProceduresTechnical Training MaterialsComplex Web Content
Soft skills
LeadershipAnalytical SkillsCollaborationConsultationProblem SolvingCommunicationTeam LeadershipGuidanceIndependenceEfficiency