AI & Technology Practice Researcher
Egon Zehnder
Voice Self-Service Conversational AI Implementor
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • Minnesota, North Carolina, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $139,000 - $239,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead cross functional teams to identify, strategize, and execute Artificial Intelligence initiatives within a line of business
- Understand the strategy to recommend solutions on solving business challenges
- Analyze and review cases obtaining the required resources to ensure the solution delivers the intended benefits
- Leverage knowledge to evaluate technological readiness, data availability, and resources to execute the proposed solutions
- Influence without authority to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders
- Decision key issues which may arise during development or implementation
- Collaborate and consult with peers, colleagues and managers to resolve and achieve goals
Requirements
- 4+ years of Artificial Intelligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Proven experience of working on Contact Center technologies, specifically support of self-service and routing solutions
- Experience working with vendors in a CCaaS environment to build and maintain contact center experiences
- Proven use cases that include the creation of self-service voice flows including complex product and customer needs
- Experience working with Dialogflow CX.
- Experience in building new solutions or transforming existing contact centers to new technologies.
- Technology and Product background that demonstrates the ability to work across a variety of teams and implementation solutions in a fast-paced, complex environment.
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Artificial IntelligenceContact Center technologiesself-service solutionsrouting solutionsDialogflow CXsolution buildingtransformation of contact centersvendor managementdata analysisstakeholder management
Soft skills
leadershipinfluence without authoritycollaborationconsultationproblem-solvingstrategic thinkingcommunicationdecision-makinggoal achievementcross-functional teamwork
