Senior Business Consultant, Medicare
Health Care Service Corporation
Senior Lead Business Execution Consultant
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • Arizona, Minnesota, North Carolina, Ohio, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $139,000 - $239,000 per year
Job Level
Senior
About the role
- Develop business processes and tools to enable banker and teller success.
- Understand and represent the voice of our bankers and tellers to various partners both within and outside of Branch Banking
- Develop and maintain banker and teller resources that outline and describe the desired expectations and behaviors.
- Identify any internal processes that produce a less than favorable employee or customer experience and determine opportunities for improvement
- Create tools, workshops, processes (leveraging field feedback) and provide input into key behaviors and routines
- Collaborate with cross enterprise partners in training and readiness to build any needed curriculum to improve knowledge and skills of bankers and tellers to enable a great customer experience and growth of our business
- Leverage data and reporting to draw insights into effectiveness of current strategies and tools
Requirements
- 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 7+ years of strategy, project management, field support, training development, or communications experience
- Excellent verbal, written, and interpersonal communication skills
- Knowledge and understanding of branch banking
- Strong analytical skills
- Strategic planning experience in translating leadership vision into executable strategies and initiatives
- Experience with change management
- Ability to influence across all organizational levels, particularly senior management
- Solid conflict management and decision-making skills
- Ability to navigate and provide leadership to a matrixed organization environment
- Ability to interact with integrity and a high level of professionalism with all levels of team members and management
- Experience recruiting, motivating, and coaching
- Ability to quickly establish credibility to build and maintain effective working relationships
- Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting, and SharePoint) skills
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business executionimplementationstrategic planningproject managementtraining developmentchange managementanalytical skillsconflict managementdecision-making
Soft skills
verbal communicationwritten communicationinterpersonal communicationinfluencing skillscredibilityprofessionalismcoachingmotivatingrelationship building
