Senior Technology Consultant – Digital Response

Wells Fargo

Sr. Technology Consultant monitoring Wells Fargo’s digital banking platforms and coordinating major incident response.

Posted 8/7/2026full-timeIrving • California, Texas • 🇺🇸 United StatesSenior💰 $87,000 - $168,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management, operational discipline, and effective communication across diverse teams. Proficient in utilizing monitoring tools and improving processes to enhance incident response and stakeholder engagement.

Highest-signal resume keywords

Incident Management ExperienceServiceNowSplunkOperational DisciplineCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Systems Data ExperienceTechnology Operations ExperienceData CorrelationProduction MonitoringEmergency Banner ProcessesRunbook ExecutionHealth ChecksStakeholder UpdatesAI-Assisted OperationsOperational Improvements

Soft Skills

Attention to DetailComposure Under PressureTime ManagementMultitaskingInterpersonal Communication

Tools & Technologies

AppDynamicsAPM ToolsGlassboxDownDetectorTelemetry DashboardsIncident Notification Tools

Industry Keywords

Incident ResponseMajor Incident CoordinationDigital OperationsCommand-Center OperationsCustomer-Impact Communication

Tech Stack

Tools & technologies

Cyber SecurityServiceNowSplunk

About the role

Key responsibilities & impact

Monitor digital platforms, telemetry, customer-signal indicators, change activity, infrastructure dashboards, and application health signals
Correlate alerts, alarms, incidents, PIMS activity, high-volume days, DML requests, banner requests, and partner escalations to determine impact, urgency, ownership, and next action
Coordinate escalation and communication across incident response, messaging, product service management, engineering, development, consumer technology, cybersecurity, and other responder groups
Support major incident response from signal detection through triage, escalation, executive visibility, stakeholder updates, emergency banner readiness, and stabilization
Prepare and maintain incident communications identifying event status, customer or business impact, actions underway, owners, and next update timing
Support customer and stakeholder communication modernization, notification models, emergency banner processes, and communication pathways
Contribute to governance improvements for traffic routing, intake workflows, approvals, evidence capture, paging-group remediation, and operational controls
Participate in handoffs, health checks, runbook execution, training, onboarding, and knowledge sharing
Support AI-assisted incident response pilots by defining use cases, evaluating alert enrichment, drafting summaries, validating recommendations, and measuring improvements
Track operational outcomes and report metrics including detection, acknowledgement, restoration, customer-impact prevention, banner activity, PIMS support, routing requests, DML volume, broadcasts, and communications

Requirements

What you’ll need

4+ years of Business Systems Data experience, technology operations experience, incident management experience, or equivalent demonstrated through work experience, training, military experience, education
Strong attention to detail, accuracy, operational discipline, and composure during high-pressure incidents
Excellent verbal, written, and interpersonal communication skills
Experience supporting incident response, major incident coordination, command-center operations, production monitoring, technology service management, or digital operations
Ability to correlate data across monitoring, infrastructure, application, change, customer-signal, and communication sources
Experience with structured handoffs, runbooks, health checks, stakeholder updates, executive summaries, emergency banner processes, or customer-impact communication workflows
Strong time management and ability to multitask and prioritize during active incidents or high-volume change windows
Experience collaborating across global teams, including U.S. and India shift models
Working experience with ServiceNow, Splunk, AppDynamics, APM tools, Glassbox, DownDetector, telemetry dashboards, incident notification tools, or comparable platforms
Familiarity with AI-assisted operations, alert enrichment, automated signal correlation, executive-summary drafting, or incident-response automation
Ability to improve processes, reduce operational noise, strengthen governance, document procedures, and support measurable operational improvements
Ability to work between 10 AM and 9 PM CT on average
Ability to work weekends and holidays as assigned
Ability to work on call and support a 24x7 follow-the-sun operating model
Ability to work additional hours during major incidents, high-risk change windows, customer-impacting events, or elevated operational volume
Ability to operate in a fast-paced production-support environment
Ability to support emergency banners, stakeholder notifications, incident bridges, and executive visibility updates

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Incentive opportunities may be available