Assistant Store Manager, Retail
Launch Potato
Escalations Associate Manager
Wells Fargo
full-time
Posted on:
Location Type: Office
Location: Chandler • Arizona • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Supervise a team comprised of specialists and team leaders who respond to low complexity inquiries or complaints regarding products and services
- Identify opportunities for developing and monitoring service standards and goals in low complexity functional area
- Make day-to-day supervisory decisions and resolve issues related to internal and external client complaints under direction of management
- Collaborate and consult with peers, colleagues, and mid-level managers regarding escalated client inquiries or complaints; interact directly with internal and external customers
- Manage allocation of people and financial resources for aligned functional area
- Be responsible for selection, evaluation, and development of staff; make employment decisions and set performance standards
Requirements
- 2+ years of Customer or Investor Facing, Disputes, Claims, or Fraud Resolution experience in the Financial Services or Credit Card Industry
- 1+ years of leadership experience
Benefits
- robust benefits
- competitive compensation
- programs designed to help you find work-life balance and well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
supervisory skillsproblem-solvingcollaborationcommunicationdecision-makingstaff developmentperformance management