Branch Operations Coordinator

Wells Fargo

Branch Operations Coordinator processing teller transactions and supporting customers at Wells Fargo’s Alaska branches. Managing branch operations, risk controls, scheduling, and customer issue resolution.

Posted 8/4/2026full-timeJuneau • Alaska • 🇺🇸 United StatesJunior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, effectively resolving issues and educating customers on technology and mobile banking options. Possesses knowledge of retail compliance controls and risk management to minimize operational risks and prevent loss.

Highest-signal resume keywords

Customer Service ExperienceIssue Resolution SupportCash Handling ExperienceRisk Management KnowledgeOperational Task Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingFraud IdentificationOperational ActivitiesDigital SolutionsMobile Banking Education

Soft Skills

Relationship BuildingProfessionalismJudgmentOrganizationMotivation

Industry Keywords

Retail Compliance ControlsLoss PreventionCustomer ExperienceTeller TransactionsFinancial Needs Assessment

About the role

Key responsibilities & impact

Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
Complete operational activities while minimizing risks under established policies
Perform routine to moderately complex transactional, operational, and customer support tasks efficiently
Support the Branch manager in operational tasks and scheduling
Resolve issues related to daily operations of the teller line
Support customers and employees in resolving or escalating concerns or complaints
Receive guidance from managers and exercise judgment within defined policies and procedures
Provide excellent service by demonstrating care, building relationships, and completing requested transactions
Identify information and services to meet customers' financial needs
Motivate a diverse team to achieve full potential and meet established business objectives

Requirements

What you’ll need

1+ year of customer service and issue resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education
Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues
Ability to educate and connect customers to technology and mobile banking options
Ability to interact with integrity and professionalism with customers and employees
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss
Cash handling experience
Well-organized, independent, and able to prioritize in a fast-paced environment
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
Relevant military experience may include personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
Knowledge and understanding of retail compliance controls, risk management, and loss prevention
Ability to work a schedule that may include most Saturdays
This position is not eligible for Visa sponsorship

Benefits

Comp & perks

401(k) Plan
Paid Time Off
Parental Leave
Critical Caregiving Leave
Discounts and Savings
Health Benefits
Commuter Benefits
Tuition Reimbursement
Scholarships for dependent children
Adoption Reimbursement