Branch Operations Coordinator

Wells Fargo

Branch Operations Coordinator managing teller transactions and improving customer experience in the National Branch Network. Supporting operational activities and addressing issues in the branch.

Posted 7/31/2026full-timeFort Myers • Florida • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, effectively resolving issues and educating customers on digital banking solutions. Possesses knowledge of retail compliance controls and risk management to support operational excellence.

Highest-signal resume keywords

Customer Service ExperienceIssue Resolution SupportCash Handling ExperienceKnowledge of Retail Compliance ControlsAbility to Identify Fraud/Risky Accounts

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational ActivitiesTransaction ProcessingKnowledge of Bank ProceduresRisk ManagementLoss Prevention

Soft Skills

Strong CommunicationRelationship BuildingMotivational SkillsJudgment and Decision-MakingOrganizational Skills

Tools & Technologies

Mobile Banking Solutions

Industry Keywords

Customer ExperienceTeller TransactionsFinancial Needs AssessmentPolicy AdherenceDiverse Team Motivation

About the role

Key responsibilities & impact

Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
Complete operational activities while minimizing risks under established policies
Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
Support the Branch manager in operational tasks and scheduling
Resolve issues related to daily operations of the teller line, under direction of regional banking management
Support customers and employees in resolving or escalating concerns or complaints
Receive guidance from managers and exercise judgment within defined policies and procedures
Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
Identify information and services to meet customers financial needs
Motivate a diverse team to achieve full potential and meet established business objectives

Requirements

What you’ll need

1+ years of customer service and issue resolution support experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
Ability to educate and connect customers to technology and share the value of mobile banking options
Ability to interact with integrity and professionalism with customers and employees
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Cash handling experience
Well-organized, independent and able to prioritize in a fast-paced environment
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
Knowledge and understanding of retail compliance controls, risk management, and loss prevention
Motivate others to achieve full potential and meet established business objectives

Benefits

Comp & perks

robust benefits
competitive compensation
programs designed to help you find work-life balance and well-being