Product Service Manager

Wells Fargo

Senior Technology Business Systems consultant at Wells Fargo ensuring operational readiness and service stability. Partnering with teams across the organization to support business processes and technology services.

Posted 7/22/2026full-timeMinneapolis • Minnesota, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $87,000 - $154,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational resilience, business continuity planning, and incident management while effectively collaborating with cross-functional teams to enhance service stability and performance. Proficient in utilizing monitoring tools and frameworks to ensure compliance and drive continuous improvement in technology services.

Highest-signal resume keywords

Business Continuity PlanningIncident ManagementOperational ResilienceRoot Cause Analysis (RCA)ServiceNow

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Systems Data ExperienceOperational Risk ManagementCrisis ManagementService RestorationMonitoring and Observability SolutionsOperational Procedures DocumentationPerformance Metrics AnalysisRecovery PlanningCross-Functional Initiative CoordinationContinuous Service Improvement

Soft Skills

Stakeholder CommunicationProblem SolvingCollaborationInfluencing SkillsProject Management

Tools & Technologies

TableauPower BIServiceNowSplunkDynatraceAppDynamicsGrafanaBigPanda

Industry Keywords

Regulatory ComplianceDisaster RecoveryOperational ReadinessService StabilityResiliency Planning

Tech Stack

Tools & technologies

GrafanaServiceNowSplunkTableau

About the role

Key responsibilities & impact

Lead or participate in providing technology initiatives for moderately complex business problems within technology business systems while serving as the primary operational partner for assigned applications and technology services, ensuring operational readiness, availability, resiliency, and service stability.
Contribute to the development of systems, procedures, and operational practices that are cost effective, meet business requirements, and support monitoring, observability, alerting, recoverability, production readiness, and overall service performance.
Evaluate moderately complex business, operational, or technical challenges that require in-depth analysis and planning to resolve complex business problems, including assessing service health, incident impacts, operational risks, resiliency gaps, and recovery capabilities.
Partner with business and technology teams to evaluate moderately complex business problems and lead efforts to deliver comprehensive technology solutions, coordinate incident response and service restoration activities, support production deployments and release readiness, and improve operational and recovery capabilities across supported services.
Act as an internal consultant within technology and business groups by leveraging quality tools, process improvement methodologies, Root Cause Analysis (RCA), 5 Whys, problem management practices, and resiliency planning to re-engineer technical processes and drive corrective and preventative actions.
Collaborate and consult with business and technology teams to evaluate and resolve issues, provide technology solutions, manage project schedules and deliverables, develop operational reporting and executive communications, and ensure compliance with Enterprise Business Continuity Resiliency Planning (EBCRP) requirements, policies, standards, and regulatory expectations.
Coordinate communication and information flow between business and technology teams while leading and supporting resiliency planning, testing, business impact analyses, technology recovery planning, stakeholder communications, and recovery activities to strengthen service resiliency and customer experience.

Requirements

What you’ll need

4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of experience supporting incident management, production support, service delivery, or operational resiliency activities within a technology environment.
2+ years of experience coordinating cross-functional initiatives and partnering with business and technology stakeholders to deliver operational objectives.
1+ year of experience documenting and maintaining operational procedures, recovery plans, business continuity plans (BCPs), or related governance documentation.
Experience supporting major incident management, crisis management, service restoration, recovery efforts, and post-incident review activities.
Strong knowledge of business continuity, disaster recovery, operational resilience, operational risk management, and regulatory compliance frameworks.
Experience facilitating Root Cause Analysis (RCA), 5 Whys, problem management, corrective and preventative action planning, and continuous service improvement initiatives.
Experience serving as the operational lead or partner for applications and technology services, ensuring operational readiness, service stability, availability, recoverability, resiliency, and customer experience.
Experience developing and enhancing operational practices, monitoring and observability solutions, alerting strategies, support processes, and non-functional requirements (NFRs) related to availability, resiliency, recoverability, monitoring, and supportability.
Experience evaluating operational, business, and technical risks, identifying threats to service stability, and driving mitigation strategies through analysis of service health indicators, performance metrics, customer impact, and resiliency assessments.
Experience partnering with engineering, application, business, and technology teams to improve service performance, operational readiness, monitoring, observability, resiliency, and recovery capabilities.
Experience developing executive reporting, dashboards, scorecards, metrics, and operational communications using tools such as Tableau, Power BI, or similar platforms.
Experience utilizing ServiceNow and enterprise observability/monitoring platforms such as Splunk, Dynatrace, AppDynamics, Grafana, BigPanda, or similar tools.
Experience supporting production readiness reviews, release readiness assessments, production deployments, and operational governance activities.
Experience ensuring compliance with enterprise business continuity, resiliency, and regulatory requirements while identifying and addressing resiliency gaps and control weaknesses.
Experience working in large, complex enterprise environments with the ability to influence stakeholders, manage competing priorities, lead cross-functional initiatives, and drive operational improvements.

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement