Bilingual Personal Banker

Wells Fargo

Associate Personal Banker facilitating customer interactions, new accounts, and financial solutions at Wells Fargo. Requires bilingual proficiency in Spanish/English and strong customer service focus.

Posted 7/17/2026full-timeLas Vegas • Nevada • 🇺🇸 United StatesJunior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on building relationships and proactively engaging with customers. Proficient in identifying customer needs and connecting them to appropriate bank products and services while adhering to policies and regulations.

Highest-signal resume keywords

Customer Service ExperienceBilingual Proficiency in Spanish/EnglishProactive Customer EngagementRelationship BuildingFraud Prevention

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Account ManagementService Request HandlingCredit Application ProcessingMobile Banking EducationComplex Transaction Handling

Soft Skills

IntegrityProfessionalismTeam CollaborationJudgment

Industry Keywords

Bank ProductsFinancial SolutionsCustomer OutreachPolicies and ProceduresRisk Management

About the role

Key responsibilities & impact

Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
Receive direction from managers and exercise judgement within defined policies and procedures
Develop understanding of bank products and services to connect to customers' needs
Interact with customers to demonstrate care and build relationships
Provide appropriate options for bank products and services to customer
Refer customers' financial needs to other bankers and partners as needed

Requirements

What you’ll need

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual speaking and listening proficiency in Spanish/English
Customer service focus with experience handling complex transactions across multiple systems
Experience proactively engaging with customers through outreach via phone or email
Ability to educate and connect customer to technology and share the value of mobile banking options
Ability to help customers succeed financially by offering introductions to additional team members as appropriate
Experience working with others on a team to meet customer needs
Experience fostering and developing strong customer relationships
Ability to build strong relationships with internal partners
Ability to follow policies, procedures, and regulations
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Ability to interact with integrity and professionalism with customers and team members

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement