Business Relationship Support Associate

Wells Fargo

Business Relationship Support Associate overseeing a complex portfolio and improving customer processes. Collaborating with internal teams to enhance operations.

Posted 7/15/2026full-timeWinston Salem • Iowa, Minnesota, North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $42 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Treasury Management Products and compliance requirements while effectively managing a complex portfolio of customers. Exhibits strong leadership, communication, and organizational skills to drive process improvements and resolve issues.

Highest-signal resume keywords

Treasury Management Client Services ExperienceComplex Treasury Management Products SupportBusiness Relationship Support ExperienceExcellent Verbal And Written Communication SkillsAbility To Triage And Troubleshoot Complex Issues

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Treasury Management ToolsECS Product SuiteBAIInternational WiresRoot Cause Identification

Soft Skills

Personal Leadership SkillsInitiativeAccountabilityCollaborationAdaptability

Tools & Technologies

UAMService ViewHogan

Industry Keywords

Commercial BankingCorporate Investment BankingPayment OperationsCompliance Requirements

About the role

Key responsibilities & impact

Be responsible for a complex portfolio of customers
Share leadership role with managers to oversee a portfolio of accounts
Identify opportunity for process improvements within the portfolio
Review and analyze the decision process for customer accounts
Evaluate the profitability and risk of designated portfolio
Verify compliance and report identified issues for resolution
Present recommendations to resolve and exercise independent judgment
Develop expertise in the policies, procedures, and compliance requirements
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements

What you’ll need

6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience servicing requests from non-banking financial institutions, correspondent banks, as well as payment operations
Treasury Management Dedicated Client Services experience
Experience supporting Complex Treasury Management Products (Ex: ECS Product Suite, BAI, International Wires) and utilizing Treasury Management Tools and Applications (Ex: UAM, Service View, Hogan)
Ability to triage and troubleshoot complex issues, inclusive of root cause identification and communication of resolution to clients and internal stakeholders
Intermediate knowledge of Commercial Banking or Corporate Investment Banking client base
Strong personal leadership skills, including initiative, accountability and the ability to inspire and motivate others
Excellent verbal, written, and interpersonal communication skills
Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
Effective organizational, multi-tasking, and prioritizing skills
Ability to work in a fast-paced deadline driven environment

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement