Relationship Banker

Wells Fargo

Relationship Banker providing tailored banking solutions for consumers and businesses at Wells Fargo. Managing customer relationships through proactive engagement and digital education.

Posted 7/14/2026full-timeVirginia Beach • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, with a focus on delivering tailored banking solutions and driving digital adoption. Proven ability to resolve inquiries and maintain compliance with policies and regulations.

Highest-signal resume keywords

Customer Relationship ManagementIssue ResolutionDigital Banking AdoptionRisk ManagementTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Effective CommunicationProblem SolvingInterpersonal Skills

Industry Keywords

Consumer BankingBusiness BankingWealth ManagementLendingInvestmentsCustomer ServiceAccount ManagementRetention StrategiesService EfficiencyControl Outcomes

About the role

Key responsibilities & impact

Proactively acquire, manage, and grow a portfolio of consumer and business customer relationships
Lead discovery‑driven conversations to understand customer goals and deliver tailored banking and credit strategies that strengthen relationships, increase retention, and drive balanced growth across deposits, lending, and investments
Partner with a team of professionals across Wealth, Home Lending, and Business Banking to deliver integrated solutions by coordinating warm introductions, setting clear expectations, and taking personal ownership to convert qualified opportunities into closed outcomes
Champion digital adoption by educating customers on self-service and mobile banking options to elevate satisfaction, engagement, and service efficiency
Resolve account inquiries and service requests within authorized limits, documenting actions and setting follow-up plans that reinforce trust and ease
Demonstrate risk excellence through accurate documentation, sound judgment, timely issue escalation, and adherence to policies and regulations to support strong control outcomes

Requirements

What you’ll need

2+ years of customer service experience or equivalent demonstrated through work experience, training, military experience, education
1+ year of assessing and meeting the needs of customers or helping with issue resolution, demonstrated through work or military experience
1+ year of building and maintaining effective relationships with customers and partners

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement