Fraud & Claims Operations Representative

Wells Fargo

Fraud & Claims Operations Representative handling customer experience improvements and fraud prevention in financial services. Engaging with customers to resolve claims and mitigate risks in a dynamic environment.

Posted 7/14/2026full-timeCharlotte • Arizona, North Carolina • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service support and financial services experience, with a focus on effective communication and analytical skills to enhance customer experience and mitigate risks. Proficient in navigating multiple systems and making independent decisions in a fast-paced environment.

Highest-signal resume keywords

Customer Service Support ExperienceFinancial Services ExperienceStrong Analytical SkillsVerbal And Written Communication SkillsAbility To Handle Challenging Customer Interactions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Check Negotiability ExperienceAbility To Navigate Multiple ScreensAbility To Make Independent DecisionsAttention To DetailAbility To Meet Deadlines

Soft Skills

EmpathyProfessionalismSound JudgmentInterpersonal Skills

Industry Keywords

Fraud PreventionClaims ManagementCustomer Experience ImprovementBranch Banking Environment

About the role

Key responsibilities & impact

Support fraud and claims functional area by proactively identifying opportunities to improve customer experience
Offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
Perform moderately complex customer support tasks by utilizing solid communication, outbound calls, and verbal and written skills to establish rapport with customers and to deescalate difficult, as well as sensitive information as a part of resolving a claim
Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications
May contact third parties for research, as needed
Receive direction from supervisor and escalate questions or issues
Interact with immediate team and functional area on a wider range of information, plus internal or external customers

Requirements

What you’ll need

1+ year of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ year of financial services experience, preferably within a branch banking environment
Check negotiability experience
Ability to handle challenging customer interactions with empathy, professionalism, and sound judgment while maintaining a positive customer experience
Ability to navigate multiple screens, applications, and search tools to find information
Ability to make independent decisions and use sound judgment in a fast-paced work environment
Strong analytical skills with high attention to detail and accuracy
Strong verbal, written, and interpersonal communication skills
Ability to manage multiple responsibilities and meet deadlines in a dynamic work environment

Benefits

Comp & perks

robust benefits
competitive compensation
programs designed to help you find work-life balance and wellbeing