Lead Commercial Loan Servicing Specialist

Wells Fargo

Lead Commercial Loan Servicing Specialist in Wells Fargo's Commercial Banking Operations. Overseeing complex servicing activities and collaborating with internal teams to meet customer needs.

Posted 7/10/2026full-timeCharlotte • Iowa, Minnesota, North Carolina, Texas • 🇺🇸 United StatesSenior💰 $100,000 - $179,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a variety of servicing activities for complex commercial products
Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
Review and negotiate complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
Serve as an escalation point in the resolution of client issues
Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
Coordinate servicing activities to resolve open customer issues, loan and regulatory diligence and on-going portfolio maintenance; interact with internal and external customers
Evaluate and upload data into the systems of record
Research complex business and operational decisions
Ensure compliance with all policies, procedures, and regulatory requirements
Strategically collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals; may contribute to strategic initiatives and projects
Make decisions in complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives

Requirements

What you’ll need

5+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of experience recommending and documenting business procedures and best practices, identifying process gaps, and offering alternatives
5+ years of financial services experience
Experience supporting business execution, implementation, or strategic initiatives
Experience updating and certifying procedures
Controls management experience including the implementation of governance documents
Ability to collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Can participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline
Skilled in reviewing and editing material authored by others
Able to design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content
Experience completing quality control assessments of the work performed by team
Experience in serving as team lead or escalation point
Ability to lead or participate in developing documentation or document publishing strategy, policy and guidelines
Partners with clients to review audience and develop strategy to address technical documentation needs

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Risk EvaluationBusiness Procedure DocumentationTechnical Project Artifacts DevelopmentQuality ReviewsData EvaluationRegulatory ComplianceEscalation Point LeadershipProcedure AuditsTechnical Training Materials DevelopmentWeb Publication Guidelines

Soft Skills

CollaborationConsultationProblem SolvingCommunicationLeadership