Product Service Manager

Wells Fargo

Lead Technology Business Systems Consultant managing technology solutions at Wells Fargo. Serving as a liaison between technical operations and business leadership, driving platform performance insights.

Posted 7/1/2026full-timeSan Francisco • California, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $119,000 - $224,000 per yearWebsite

Tech Stack

Tools & technologies

CloudDistributed Systems

About the role

Key responsibilities & impact

Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
Act as a key participant in providing strategic business solutions to companywide technology initiatives
Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
Lead project or systems documentation, and monitor and manage project schedules and deliverables
Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
Ensure communication and information flow between business and technology teams

Requirements

What you’ll need

5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years managing real-time incident communications, translating technical issues across application, infrastructure, and cloud environments into clear updates for executives and cross-functional stakeholders.
4+ years driving operational readiness and service transitions, including technical validation of runbooks, access models, system dependencies, and automation across platforms to support 24/7 Mission Control operations.
4+ years producing operational metrics and reporting, analyzing incidents, changes, problems, and platform performance data to provide data-driven recommendations for continuous improvement.
3+ years leading Major Incident Management (MIM) processes with a strong technical understanding of enterprise platforms (cloud, APIs, distributed systems) to coordinate troubleshooting and drive end-to-end incident and problem resolution within SLA targets.

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business Systems DesigningOperational Metrics ProductionTechnical Validation of RunbooksIncident AnalysisCloud EnvironmentsAPIsDistributed SystemsAutomation Across PlatformsTroubleshooting CoordinationData-Driven Recommendations

Soft Skills

CollaborationCommunicationProblem-SolvingDecision-MakingConsultation