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Roving Personal Banker
Wells FargoRoving Personal Banker providing support across multiple branch locations in Virginia. Building customer relationships and supporting banking needs through in-branch interactions and outreach.
About the role
Key responsibilities & impact- Provide personalized banking support across multiple branch locations within an assigned geographic area
- Adapt quickly to new branch environments, teams, and customer needs
- Build lasting customer relationships through proactive, meaningful conversations
- Lead discovery driven conversations to understand customer needs
- Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals
- Support everyday banking needs, including account openings, service requests, and credit applications
- Perform cash handling and teller line activities
- Demonstrate comfort using and adopting digital tools
- Deliver accurate, compliant service while exercising sound judgment within defined risk controls
- Collaborate with branch teammates to coordinate seamless handoffs
Requirements
What you’ll need- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Prior experience in financial services or a highly regulated customer‑facing role
- Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement
- Comfort initiating outreach (calls, emails, or other channels) to strengthen relationships and identify opportunities to support customer needs
- Demonstrated comfort with digital tools and technology
- Ability to identify customer needs and connect them to appropriate solutions
- Proven ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience
- Demonstrated ability to follow policies and regulations while identifying and escalating risk concerns
Benefits
Comp & perks- robust benefits
- competitive compensation
- programs designed to help you find work-life balance and well-being
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Cash HandlingAccount OpeningService RequestsCredit ApplicationsCustomer Needs Assessment
Soft Skills
Active ListeningProactive CommunicationTrust BuildingAdaptabilityTeam Collaboration