Branch Manager
Wells Fargo
full-time
Posted on:
Location Type: Office
Location: Englewood • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $35 - $63 per hour
Job Level
Mid-LevelSenior
About the role
- Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business
- Coach bankers to engage customers to understand their needs and work proactively to build relationships and help customers succeed financially
- Resolve low to moderately complex issues regarding the customer and employee experience, risk, and growth of the team and the business
- Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience
- Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience
- Mentor and guide talent development of direct reports and assist in hiring talent
- Execute policies and procedures in alignment with applicable regulations, as well as audit and escalation procedures
- Manage the allocation of people and financial resources for the branch
- Lead a highly defined customer engagement process, coach to specific behaviors that enhance customer experience and drive growth
- Offer/negotiate terms and/or take applications for dwelling secured transactions as part of SAFE/Loan Originator duties
Requirements
- 4+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of leadership experience
- Management experience including hiring, coaching, and developing direct reports (desired)
- Ability to build and inspire a team where adaptability, collaboration, and accountability to performance are critical to success
- Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives
- Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment
- Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business
- Experience building and maintaining effective relationships with customers, internal partners and within the community
- Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers
- Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking
- Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention
- Relevant military experience (if applicable) including working with military protocol and personnel management
- Ability to work a schedule that may include most Saturdays
- Ability to travel in assigned geography up to 50% of the time during the first 6 months, depending on location
- SAFE registration at the time of employment and compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations
- Must meet Loan Originator (LO) requirements under Regulation Z, including applicable financial responsibility, character, general financial fitness and criminal background standards
- Ongoing employment contingent upon acceptable background investigation results and regulatory screening (including credit report)
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
- Relocation assistance may be available
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
banking experiencefinancial services experiencebranch network experiencecoaching skillsperformance analysiscustomer engagementrisk managementloss preventiondigital bankingloan origination
Soft skills
team buildingleadershipadaptabilitycollaborationaccountabilitycritical thinkingrelationship buildingmentoringcommunicationproblem solving
Certifications
SAFE registrationLoan Originator (LO) requirements