Branch Manager
Wells Fargo
full-time
Posted on:
Location Type: Office
Location: Oakhurst • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $31 - $62 per hour
Job Level
Mid-LevelSenior
About the role
- Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business
- Coach bankers to engage customers to understand their needs and work proactively to build relationships and help customers succeed financially
- Resolve low to moderately complex issues regarding the customer and employee experience, risk, and growth of the team and the business to meet Branch Network business objectives
- Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience
- Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience
- Mentor and guide talent development of direct reports and assist in hiring talent
- Lead a highly defined customer engagement process, coaching to specific behaviors that lead to an enhanced customer experience and drive growth in the business
- Drive accountability for operational excellence, execute policies and procedures in alignment with applicable regulations, as well as audit and escalation procedures
- Manage the allocation of people and financial resources for the branch
Requirements
- 4+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of leadership experience
- Management experience including hiring, coaching, and developing direct reports
- Ability to analyze performance, understand strengths and opportunities, and execute a plan
- Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks
- Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business
- Experience building and maintaining effective relationships with customers, internal partners and within the community
- Extensive experience in asking questions and identifying complex financial needs
- Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking
- Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention
- Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting, or military experience working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Ability to work a schedule that may include most Saturdays
- Ability to travel in assigned geography up to 50% of the time during the first 6 months, depending on location
- SAFE registration required at the time of employment and compliance with the S.A.F.E. Mortgage Licensing Act of 2008
- Individuals in Loan Originator (LO) positions must meet Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies, including financial responsibility, character, general financial fitness and criminal background standards
- Ongoing employment contingent upon acceptable background investigation results and additional regulatory screening if necessary
- Position is not eligible for Visa sponsorship
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
banking experiencefinancial services experienceperformance analysiscoachingcustomer engagementrisk managementloss preventiondigital bankingcompliance controlsmilitary personnel management
Soft skills
leadershiprelationship buildingcritical thinkingindependent judgementtime managementprioritizationdelegationmentoringcommunicationteam influence
Certifications
SAFE registrationConsumer Financial Protection Bureau qualification