Branch Operations Manager
Wells Fargo
full-time
Posted on:
Location Type: Office
Location: Saint Paul • Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $27 - $37 per hour
Job Level
JuniorMid-Level
About the role
- Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
- Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
- Perform operational and customer support tasks
- Provide excellent customer service, engage customers in conversations, and build relationships with them
- Manage the schedule and the daily operations of the teller line
- Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
- Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
- Support customers and employees in resolving or escalating concerns or complaints
- Collaborate and consult with branch employees, colleagues, and mid-level managers
- Interact directly with customers
- Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
- Manage allocation of people and financial resources for branch operations
- Mentor and guide talent development of direct reports and assist in hiring talent
- Assist customers and refer those interested in dwelling secured products to SAFE team members; assist customers without taking applications or negotiating terms
Requirements
- 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ years of Leadership experience
- Leadership skills including the ability to build, develop, and motivate a diverse work team
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
- Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and employees
- Knowledge and understanding of laws and regulations pertaining to the banking industry
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
- Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
- Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Cash handling experience
- Ability to work a schedule that may include most Saturdays
- Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies, including financial responsibility, character, general financial fitness, and criminal background standards (current credit report will be used)
- This position is not eligible for Visa sponsorship
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cash handlingcustomer serviceoperations managementfinancial services managementrisk managementloss preventioncompliance controlsissue resolutionmobile bankingmilitary personnel management
Soft skills
leadershipteam developmentcommunicationcritical thinkingproblem-solvingcustomer engagementrelationship buildingmotivationintegrityprofessionalism
Certifications
Consumer Financial Protection Bureau qualification