Wells Fargo

Infrastructure Engineer

Wells Fargo

full-time

Posted on:

Location Type: Office

Location: Chandler • Arizona, North Carolina • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

AzureCloudServiceNowSQL

About the role

  • Support initiatives that deliver workable end to end infrastructure solutions
  • Participate in test planning and execution
  • Communicate with end users to provide timely and accurate information and status updates
  • Design, build, enhance and integrate the infrastructure required to support various platforms and our business portfolio
  • Troubleshoot and resolve tickets during implementation of store networks
  • Troubleshoot and resolve first level network and wireless issues
  • Present recommendations for resolving ticket requests, and exercise independent judgment while developing understanding of the process, policies and risk controls
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Infrastructure Incident and Problem Management: ensure processes for PACT applications (Lenel, Traka Web, Morpho Manager, Parabit), meet SLAs, investigate complex issues, delegate remediation, support helpdesk line, support testing and programming for new site installations and restacks
  • Cross Team and Business Partner Communication: coordinate calls with security software/hardware vendors and integrators; attend calls with Corporate Properties and Corporate Security Project Teams; assist Business Continuity and Recovery testing
  • Infrastructure Installation, Patching, Projects, and Vulnerability Management: plan and coordinate JIRA releases, release new hardware/firmware/software, ensure remediation plans and communications, create/manage exception processes
  • Supervise resolution of escalated support tickets, migrate firmware packages into production, provide oversight for 24x5 operations team, remediate exceptions, issues, and vulnerabilities related to PACT

Requirements

  • 2+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of System support analysis experience managing security equipment (Lenel OnGuard preferred)
  • Certification from 1 or more physical access control technologies (e.g. AMAG, Lenel OnGuard, PicturePerfect, etc.)
  • 1+ years directly supporting end users or field system integrators via ticketing system, helpdesk, or other method
  • Desired: 4+ years of systems support analysis experience with security equipment (Lenel OnGuard preferred)
  • Desired: 2+ years of experience working in managed services
  • Desired: 2+ years of experiencing working in an Agile Project Management environment
  • Desired: 2+ Experience supporting an enterprise-level environment, including production support of a 24x5 application
  • Experience in Wells Fargo internal technology tools such as ServiceNow, JIRA, Confluence, DBS30, BAM, etc.
  • Ability to interact effectively with both technology engineers and senior management
  • Strong troubleshooting experience, including basic SQL knowledge
  • Strong verbal, written, and interpersonal communication skills
  • Certification as a Lenel Systems Engineer (for PACT) (desired)
  • Cloud Certification – Azure preferred
  • Experience leveraging AI tools for deliverables - e.g. Microsoft CoPilot, Gemini, ChatGPT, etc.
  • Willingness to provide some after hours and evening/weekend support to support conversion events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Technology Infrastructure EngineeringSystem support analysisTroubleshootingBasic SQL knowledgeAgile Project ManagementEnd user supportNetwork and wireless issue resolutionInfrastructure installationVulnerability managementIncident and Problem Management
Soft skills
CommunicationCollaborationIndependent judgmentInterpersonal skillsProblem-solvingSupervisionCoordinationTime managementCustomer serviceAdaptability
Certifications
Lenel Systems EngineerCloud Certification - AzurePhysical access control technologies certification