Branch Manager
Wells Fargo
full-time
Posted on:
Location Type: Office
Location: Sarasota • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business
- Coach bankers to engage customers, understand needs, build relationships and help customers succeed financially
- Resolve low to moderately complex issues regarding customer and employee experience, risk, and growth to meet Branch Network objectives
- Identify opportunities to make banking easier for customers and demonstrate available digital options to support adoption and convenience
- Lead the branch while engaging stakeholders, peers, and internal partners to deliver a customer-centric experience
- Mentor and guide talent development of direct reports and assist in hiring talent
- Execute policies and procedures in alignment with applicable regulations, audit and escalation procedures
- Manage allocation of people and financial resources for the branch and drive accountability for operational excellence
- Lead a defined customer engagement process and coach behaviors that enhance customer experience and drive business growth
- This SAFE position may include offering/negotiating terms and/or taking an application for a dwelling secured transaction (mortgage origination)
Requirements
- 4+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, education
- 2+ years of leadership experience
- SAFE registration at the time of employment; compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations
- Meet Loan Originator (LO) requirements under Regulation Z
- Meet Consumer Financial Protection Bureau qualification requirements (financial responsibility, character, general financial fitness, criminal background standards)
- Acceptable background investigation results
- A current credit report will be used to assess financial responsibility and credit fitness
- Position is not eligible for Visa sponsorship
- Ability to work a schedule that may include most Saturdays
- Ability to travel in assigned geography up to 50% of the time during the first 6 months
- Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention
- Experience coaching across customer segments (affluent, high net worth, small business)
- Experience building and maintaining effective relationships with customers, internal partners and community
- Extensive experience in asking questions and identifying complex financial needs
- Ability to lead adoption of digital banking and educate customers on digital options
- Ability to interact with integrity and professionalism with customers and employees
- Relevant military experience accepted (military protocol, personnel benefits management, HR, recruiting)
Benefits
- Robust benefits
- Competitive compensation
- Programs designed to help you find work-life balance and well-being
- Rewarded for investing in your community
- Celebrated for being your authentic self
- Empowered to grow
- Branch Manager Readiness program and training (certification required to transition to ABM/BM)
- Employer-initiated SAFE registration process support
- Accommodation for applicants with disabilities during recruitment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
banking experiencefinancial services experienceBranch Network experienceSAFE registrationLoan Originator requirementsConsumer Financial Protection Bureau qualificationsrisk managementloss preventiondigital banking adoptionmortgage origination
Soft skills
coachingleadershiprelationship buildingcustomer engagementmentoringproblem resolutionoperational excellenceintegrityprofessionalismteam development
Certifications
SAFE Mortgage Licensing Act compliance