Branch Support Manager

Wells Fargo

Branch Support Manager in Wealth and Investment Management at Wells Fargo. Supervising Client Associates and enhancing operational excellence across markets.

Posted 6/19/2026full-timeWilmington • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Supervise a team of Client Associates in transactional tasks and processes to ensure timely completion, quality, and compliance
Advance organizational performance by increasing digital onboarding and money‑movement adoption while reducing operational support issues and documentation errors
Lead market readiness for new digital tool through proactive oversight and strategic rollout support
Identify opportunities for process improvement and risk control development in less complex functional areas
Make day to day supervisory decisions and resolve issues related to team supervision, work allocation, and daily operations
Collaborate with the Market Support Manager, peers, colleagues, and mid-level managers as well as interact directly with external customers
Mentor and guide talent development of direct reports and assist in hiring talent
Ensure Client Associates are trained in key CRG ease of doing business initiatives
Visit branches across the Market to oversee operational/support practices and coach on operational risk

Requirements

What you’ll need

4+ years of Securities industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of leadership experience
Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration
Client service centric for our internal and external customers
Understanding of brokerage branch exams and regulatory requirements from an operational support perspective
Attention to detail and accuracy
Organizational, multi-tasking, and prioritizing skills are essential

Benefits

Comp & perks

Competitive salary
Health insurance
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Securities industry experienceLeadership experienceProcess improvementRisk control developmentOperational supportClient serviceAttention to detailMulti-taskingPrioritizing skills

Soft Skills

Supervisory decision makingCollaborationMentoringTalent developmentCoaching

Certifications

FINRA Series 7FINRA Series 63FINRA Series 66