Lead Systems Operations Engineer – Workday, Data Distribution

Wells Fargo

Lead Systems Operations Engineer at Wells Fargo focusing on ITIL processes and data distribution. Collaborating with teams to enhance application support and manage production systems effectively.

Posted 6/18/2026full-timeCharlotte • Minnesota, North Carolina, Texas • 🇺🇸 United StatesSenior💰 $119,000 - $206,000 per yearWebsite

Tech Stack

Tools & technologies

Splunk

About the role

Key responsibilities & impact

Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
Make decisions on technical changes and enhancements
Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
Provide SME knowledge related to the Workday vendor product and associated support.
Provide SME knowledge related to data distribution and batch related activities for HR data.
Help mature and transform the team to a best-in-class service organization
Drive adoption of core tooling and align to ITIL services
Execute incident, problem, change and release management across a wide range of applications and technologies
Drive remediation activities, run incident bridges, and provide status on active issues
Drive root cause identification and preventative actions
Effectively multi-task across a wide range of activities
Communicate effectively (both verbal and written) with leadership within technology and the business
Work with vendors and vendor products to troubleshoot issues
Identify gaps and single points of failure in current technology process or design
Create, Update and maintain all aspects application specific troubleshooting documentations and runbooks along with training/knowledge transfer to other team members
Create, Update and maintain all aspects of application specific build/configuration documentation along with training/knowledge transfer to other team members
Drive identification and development of automation for repetitive tasks and reduce team toil via SRE practices.
Experience with observability tool setup and configuration for Splunk, AppDynamics or similar.

Requirements

What you’ll need

5+ years of Systems Engineering, Technology Architecture experience, or equivalent
Experience supporting the Workday vendor product.
Experience support data distribution and batch activities.
Strong experience in application production support
Experience supporting an enterprise-level environment
Ability to interact with all levels of an organization; including management
Strong verbal, written, and interpersonal communication skills
Outstanding problem solving and decision-making skills
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to work effectively in a team environment
Ability to manage initiatives involving process improvements
BS/BA degree or higher in science or technology

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Systems EngineeringTechnology Architectureapplication production supportdata distributionbatch activitiesautomationobservability tool setupconfiguration for Splunkconfiguration for AppDynamicsITIL services

Soft Skills

problem solvingdecision-makingcommunicationinterpersonal skillsability to prioritize workability to meet deadlinesability to achieve goalsability to work under pressureteam collaborationinitiative management