Lead Technology Business Systems Consultant

Wells Fargo

Consultant bridging process maturity and executive strategy at Wells Fargo. Focusing on technology capacity management risk and regulatory inquiries.

Posted 6/17/2026full-timeCharlotte • North Carolina, Texas • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Serve as the primary point of contact for risk and regulatory inquiries related to IT Service Operations policies
Ensure effective design, assessment, monitoring and execution of standards and controls related to the technology capacity management, monitoring, and alerting functions
Perform and coach team members on leading walkthroughs for front-line control evaluations and internal/external audits or assessment
Establish best practices
Lead meetings with key stakeholders to facilitate decision making and support implementation of recommendations and plans
Make decisions in complex situations that influence and lead the broader work team to meet deliverables and drive new initiatives
Communicate clearly and concisely and distill complex data and concepts into succinct messaging and presentations
Provide expert consulting to ensure new observability practices align with enterprise frameworks

Requirements

What you’ll need

5+ years of risk management, business controls, quality assurance, compliance, or process experience
5+ years of experience in designing, testing, and/or executing controls
3+ years in creating, maintaining, and managing reports and management presentations
3+ years of experience with observability and monitoring, or equivalent ITSM experience

Benefits

Comp & perks

Relocation assistance is not available for this position
Telecommuting is not an option for this position
This position offers a hybrid work schedule

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

risk managementbusiness controlsquality assurancecomplianceprocess experiencedesigning controlstesting controlsexecuting controlsobservabilitymonitoring

Soft Skills

communicationdecision makingcoachingstakeholder engagementpresentation skillscomplex problem solvingteam leadershipbest practices establishment