Senior Lead Artificial Intelligence Solutions Consultant – COO AI COE GenAI, Agentic Delivery Leader

Wells Fargo

Senior Lead Digital Product Manager developing scalable AI solutions for Wells Fargo. Driving enterprise-wide AI strategy and collaborating across multiple teams to enhance innovation.

Posted 6/17/2026full-timeCharlotte • North Carolina, Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Execute O2A lifecycle activities (Observe → Optimize → Analyze → Run)
Support configuration of Observe Assistant, activity tagging, persona behavior modeling
Work with engineering to translate observed behavior into actionable agentic features
Define enterprise strategy for O2A observation, optimization, and agent generation
Build O2A operating model including governance, lifecycle stages, roles/responsibilities
Determine scalable implementation pathways for persona coverage, behavioral insights
Define strategic roadmap for enterprise Agentic AI adoption (autonomous workflows, memory, planning)
Partner with AI, IA, Data, Operations and Technology leaders to align multi‑year roadmap
Develop business cases for large‑scale agent deployment derived from observed tasks
Govern intake, prioritization, and sequencing across businesses and functions
Represent O2A/Agentic Strategy in senior forums (COO, AI, Ops leadership)
Build a repeatable business case framework quantifying efficiency improvements
Conduct observation deployments across selected personas and applications
Build behavioral and task‑level insights to support productivity improvement
Run end‑to‑end analysis of task‑level behavior, cognitive load indicators, and exception patterns
Deploy SKAN.ai agents, configure masking, validate data capture
Operate and refine the SKAN Digital Twin: observe workflows, identify inefficiencies
Generate structured process documentation (SOPs) for downstream automation teams
Monitor continuous observation cycles and maintain audit/logging standards
Act as an advisor to senior leadership

Requirements

What you’ll need

7+ years of digital product management experience
Executive Leadership in GenAI & Agentic AI: Proven experience leading enterprise-scale Generative AI and Agentic AI products
Enterprise AI Strategy, Operating Model & Governance: Demonstrated ability to design and implement AI operating models
Process Intelligence & Digital Twin Expertise: Experience leveraging task mining, behavioral analytics
Multi-Year Roadmap & Transformation Delivery: Track record of defining and executing enterprise AI product roadmaps
Delivery Leadership & Executive Liaison: Proven ability to drive end-to-end product delivery
Business Case Development & Value Realization: Strong ability to quantify and communicate ROI for AI investments
Technical Fluency & Executive Influence: Deep understanding of modern AI/ML architectures

Benefits

Comp & perks

robust benefits
competitive compensation
programs designed to help you find work-life balance and well-being

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Generative AIAgentic AIAI operating modelstask miningbehavioral analyticsproduct roadmapsend-to-end product deliveryROI quantificationAI/ML architecturesprocess documentation

Soft Skills

executive leadershipstrategic roadmap developmentcross-functional collaborationcommunicationadvisory skillsgovernanceprioritizationsequencingproductivity improvementstakeholder engagement