Network Engineering Manager

Wells Fargo

Network Engineering Manager ensuring effective troubleshooting and resolution of complex network issues. Leading team initiatives and collaborating with various technical divisions to enhance operational excellence.

Posted 6/11/2026full-timeCharlotte • North Carolina, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

FirewallsSwitching

About the role

Key responsibilities & impact

Lead and develop a team of network engineers providing advanced troubleshooting and escalation support
Establish clear priorities, operating cadence, and accountability across the tools and Priority Support teams
Mentor and guide engineers to build deep technical capability and operational excellence
Provide leadership during Major Incident bridges, ensuring clear technical direction, timely updates, and rapid resolution
Act as the senior escalation point for high severity network issues impacting critical services
Ensure strong post-incident reviews, root cause analysis, and corrective action tracking
Oversee troubleshooting and resolution of complex issues across: Routing, switching, firewalls Load balancers (F5), proxies, SD WAN
Drive deep analysis using packet capture and observability tools such as Sniffer and Infinistream
Identify patterns in incident and change-related issues to drive systemic improvements
Improve operational discipline across change management, break-fix, and restoration activities
Drive reduction in recurring incidents through collaboration with engineering and architecture teams
Partner with Network Engineering, Architecture, Service Management, and other technology towers
Engage vendors and TAC organizations to escalate and resolve complex issues
Serve as a trusted partner to stakeholders by aligning on priorities and delivering outcomes
Oversee emergency break-fix changes and ensure adherence to enterprise change management processes
Provide operational input into engineering initiatives and infrastructure improvements
Ensure documentation, timelines, and reporting meet enterprise standards
Lead a follow-the-sun support model, including on-call rotations and after-hours escalation coverage
Ensure consistent support for critical platforms and priority customers

Requirements

What you’ll need

5+ years of Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of Leadership experience
Experience in Network Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, education
Proven ability to lead teams and drive resolution of complex network issues in large-scale environments

Benefits

Comp & perks

This position offers a hybrid work schedule

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

network engineeringtroubleshootingroutingswitchingfirewallsload balancersSD WANpacket captureroot cause analysischange management

Soft Skills

leadershipmentoringcommunicationcollaborationoperational excellenceaccountabilityproblem-solvingstakeholder managementprioritizationteam management