HR Service Delivery Representative

Wells Fargo

HR Service Delivery Representative supporting employee inquiries at Wells Fargo. Handling HR processes and maintaining service quality across various functional areas.

Posted 6/10/2026full-timeTaguig City • 🇵🇭 PhilippinesJuniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Support service delivery of HR products and processes across one or more functional areas within HR
Proactively seek ways to improve processes including query resolution, records management
Be responsible for moderately complex operational tasks that may include records management, report generation
Receive direction from supervisor and escalate non-routine questions
Interact with immediate team as well as internal customers on wide range of information related to the area of responsibility

Requirements

What you’ll need

1+ year of Human Resources operations support experience
1+ year of contact center experience, preferably with HR Contact Center experience
Bachelor's degree or completed at least 2 years in college
Knowledgeable in Workday, ServiceNow or Contract Resource Tool
Good problem solving and analytical skills
Able to accurately process high volume of work within established deadlines
Amenable to work on shifting schedule, mostly catered to US time
Amenable to work on selected PH/US Holidays

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HR operations supportrecords managementreport generationproblem solvinganalytical skills

Soft Skills

process improvementquery resolutioncommunicationteam interactiontime management