Pega Product & Solution Delivery Lead – AI Case Management

Wells Fargo

Pega Product & Solution Delivery Lead at Wells Fargo, driving low-code workflow innovation. Collaborating across business and technology teams to deliver scalable Pega-based solutions.

Posted 6/10/2026full-timeCharlotte • Arizona, Minnesota, North Carolina, Texas • 🇺🇸 United StatesSenior💰 $119,000 - $206,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a cross-functional product pod of Solution Consultants, Pega Configurators, and Business Analysts to deliver Pega-based workflow automation solutions aligned to business priorities.
Provide day-to-day product direction, delivery oversight, mentorship, and issue resolution support to help the team meet commitments and maintain high execution standards.
Own solution delivery from discovery and design through configuration, testing, deployment, and post-implementation feedback, with a focus on quality, usability, scalability, and control readiness.
Work hands-on within Pega App Studio and Dev Studio to support solution design, configuration, testing, and implementation of workflow capabilities.
Partner with architecture and engineering teams to ensure solutions align with platform architecture, technical standards, security requirements, and software delivery lifecycle expectations.
Translate operational pain points, process inefficiencies, and business needs into clear product requirements, workflow designs, user stories, acceptance criteria, and delivery plans.
Partner directly with operational leaders and business stakeholders to assess opportunities, shape solution options, manage expectations, and drive alignment on scope, priorities, benefits, and delivery timelines.
Establish and monitor success measures for delivered solutions, including adoption, operational efficiency, user experience, quality, risk reduction, and other relevant business outcomes.
Elevate product management practices across the team by improving intake, prioritization, roadmap planning, stakeholder communications, and outcome measurement.
Identify and help resolve risks, issues, impediments, and dependencies that could impact delivery quality, control effectiveness, or business outcomes.
Foster a collaborative, inclusive, and accountable team environment that supports talent development, clear communication, continuous improvement, and operational excellence.

Requirements

What you’ll need

5+ years of digital product management experience, or equivalent work experience, training, military experience, or education.
Hands-on experience designing, configuring, or delivering workflow solutions using Pega App Studio and Pega Dev Studio
Experience translating business needs, operational processes, or control requirements into product requirements, user stories, workflow designs, and delivery plans.
Advanced knowledge of Pega capabilities, including case management, workflow design, business rules, user experience configuration, reporting, and role-based access concepts.
Experience leading or guiding cross-functional teams, including business analysts, solution consultants, configurators, technology partners, or matrixed delivery resources.
Experience partnering with technology, application development, architecture, or engineering teams to deliver software, workflow, or automation solutions.
Strong product management discipline, including product strategy, roadmap planning, feature prioritization, stakeholder alignment, and outcome measurement.
Experience delivering workflow automation, case management, business process management, or operational transformation solutions in a large, complex organization.
Ability to simplify complex operational problems and convert them into practical, scalable, and well-controlled product solutions.
Strong stakeholder management skills with the ability to communicate effectively with business leaders, technology partners, risk/control partners, and delivery teams.
Ability to influence successfully in a matrixed environment and build trusted partnerships across business, product, technology, and operations teams.
Strong risk and control mindset, with the ability to incorporate governance, compliance, and operational risk considerations into product design and delivery.
Ability to use data, metrics, and user feedback to evaluate solution performance, prioritize enhancements, and drive continuous improvement.
Ability to lead through ambiguity, remove delivery impediments, and maintain focus on measurable business outcomes.
Financial services, operations, risk, controls, or enterprise workflow transformation experience.

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Pega App StudioPega Dev Studioworkflow automationcase managementworkflow designbusiness rulesuser experience configurationreportingrole-based accessproduct management

Soft Skills

stakeholder managementcommunicationinfluencecollaborationmentorshipproblem-solvingcontinuous improvementteam leadershiprisk managementaccountability