Senior Mortgage Retail Sales Manager

Wells Fargo

Mortgage Retail Sales Senior Manager leading origination and customer experience for Wells Fargo. Directing mortgage sales strategy with a focus on growth and profitability.

Posted 5/30/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Direct and manage all aspects of their markets sales activity including the origination of high-quality loans, customer experience, risk management and execution of financial strategies, policies, and decisions.
Typically manage five to eight branch managers
Lead all aspects of the market which includes growing, retaining and developing the team in alignment with the culture and strategy.
Set strategic direction and execution of new business development, market growth, and program management for the assigned market, including partnership support model
Engage and influence stakeholders, internal partners, and peers associated with the Mortgage Retail Sales functional area or who are affected by its outcomes
Determine appropriate strategy and actions of Mortgage Retail Sales team to meet moderate to high-risk deliverables
Interpret and develop policies and procedures for functional areas with moderate complexity within scope of responsibility
Collaborate with and influence all levels of professionals, including experienced managers, as well as interact directly with external customers
Manage allocation of people and financial resources for Mortgage Retail Sales
Develop and guide a culture of talent development to meet business objectives and strategy
Responsible for all aspects of sales, quality, profitability, risk, the customer experience and employee development.
This leader owns the strategic direction for their market and the execution of our major initiatives within that market
Develop new business and internal and external referral partners: realtors, builders, financial service professionals, Wells Fargo enterprise resources, Bank, WFA and Wealth
Leads people strategy which includes growing, developing and retaining the team in alignment with the culture and strategy.
Build a dynamic sales culture and assist direct reports.
Select, orient, train, coach and develop branch sales managers and support staff
Deliver superior growth and profit by meeting or exceeding annual sales targets in volume, profit, cost, productivity and market share across the market
Ensure outstanding customer service to customers and clients
Completes annual strategic / tactical planning with leadership team to drive growth, market share, revenue, sales force growth and productivity, targeted market penetration, customer retention and profit
Ensure origination of high-quality loans, operation of efficient and profitable branches in advantageous market locations
Lead all budgets and re-forecast activities for the market and effectively manage the Profit and Loss Statement
Champion effective partnerships between sales and operations throughout the market, including ensuring cost-effective support of the loan process
Understand, communicate and manage risk and compliance. Ensure policies, regulations and laws are understood and followed by all employees.

Requirements

What you’ll need

7+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience
Proven ability to build, motivate, develop and retain a sales leadership team and sales force
Mortgage industry experience
Knowledge and understanding of sales prospecting and generating referrals
2 + year of recruiting experience
Basic Microsoft Office skills
Excellent verbal, written, and interpersonal communication skills
A BS/BA degree or higher

Benefits

Comp & perks

Reliable transportation
Ability to work nights, weekends, and/or holidays as needed or scheduled

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Mortgage Retail Salessales prospectingfinancial strategiesrisk managementP&L managementpolicy developmentbusiness developmentcustomer experience managementtalent developmentmarket growth

Soft Skills

leadershipteam developmentcommunicationstakeholder engagementinfluencecoachingstrategic planningcustomer servicemotivationcollaboration