Branch Operations Associate Manager

Wells Fargo

. Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions .

Posted 5/20/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
Perform operational and customer support tasks
Provide excellent customer service, engage customers in conversations, and build relationships with them
Manage the schedule and the daily operations of the teller line
Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
Support customers and employees in resolving or escalating concerns or complaints
Collaborate and consult with branch employees, colleagues, and mid-level managers
Interact directly with customers
Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
Manage allocation of people and financial resources for branch operations
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements

What you’ll need

2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of Leadership experience

Benefits

Comp & perks

robust benefits
competitive compensation
programs designed to help you find work-life balance and well-being

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicerelationship buildingproblem resolutioncoachingmotivatingteam developmentperformance managementcollaborationcommunicationleadership