Senior ServiceNow Engineer

Wells Fargo

Senior Engineer on ServiceNow Core Fulfillment and Platform Health team at Wells Fargo. Responsible for design, oversight, and resolution of ServiceNow platform components and issues.

Posted 5/20/2026full-timeMinneapolis • Arizona, Minnesota, North Carolina • 🇺🇸 United StatesSenior💰 $100,000 - $179,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Design, configure, and support core ServiceNow platform components, including tables, roles, access controls, assignment groups, workflows, and integrations
Provide technical oversight and fulfillment for ServiceNow access and entitlements
Diagnose and resolve complex, production-impacting ServiceNow issues related to performance, access, data integrity, and configuration
Lead or contribute to the design and improvement of scalable, secure platform solutions aligned with enterprise standards
Triage and resolve high-complexity or high-visibility ServiceNow incidents
Reduce operational noise by correcting platform configuration gaps, improving routing logic, and addressing poor intake patterns
Own and maintain authoritative ServiceNow platform documentation, with a focus on driving self-service adoption and preventing avoidable incidents
Identify and remediate gaps in documentation or process clarity that result in misrouted tickets, manual remediation, or unnecessary escalation
Assist with expansion of an automated fulfillment catalog for our teams
Partner with ServiceNow Core Engineering, Platform Support, IAM, and Knowledge Management teams to ensure clear ownership and sustainable operational practices
Contribute to continuous improvement initiatives, including automation, standardization, and reduction of manual or error-prone processes
Communicate technical concepts, risks, and recommendations effectively to both technical and non-technical stakeholders.

Requirements

What you’ll need

ServiceNow Certified System Administrator (CSA)
4+ years of ServiceNow Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Proven ability to create clear, effective technical and operational documentation
Strong written and verbal communication skills, with the ability to work across highly matrixed teams
ServiceNow Certified Application Developer (CAD) (required within 6 months)
Experience with building Service Catalog request items
Experience with building ServiceNow Dashboards and Reports
Experience in resolving complex production issues with minimal oversight
Experience driving automation, standardization, or governance improvements in ServiceNow
Solid understanding of ITSM processes and how platform design decisions impact operational outcomes.

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow platform componentsServiceNow access and entitlementsServiceNow incident resolutionServiceNow configurationServiceNow automationServiceNow DashboardsServiceNow ReportsService CatalogITSM processestechnical documentation

Soft Skills

communication skillstechnical oversightproblem-solvingcollaborationcontinuous improvementdocumentation claritystakeholder engagementprocess improvementleadershiporganizational skills

Certifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)