Senior Fraud & Claims Operations Representative – Veteran Initiative

. Support fraud and claims functional area by proactively identifying opportunities to improve customer experience .

Posted 5/16/2026full-timeCharlotte • Arizona, North Carolina • 🇺🇸 United StatesSeniorWebsite

Key responsibilities & impact

Support fraud and claims functional area by proactively identifying opportunities to improve customer experience
Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications
Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area
Interact with fraud and claims functional area on a wide range of information as well as with external customers

What you’ll need

2+ years of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ year of fraud detection, claims, or financial operations experience
6+ months in fraud prevention or banking environments
Knowledge of financial crime, fraud schemes, scams, and risk management principles
Military experience
Identifying anomalies, inconsistencies, or suspicious activity through pattern recognition and attention to detail
Experience managing multiple priorities and caseloads within defined timelines in a results-driven environment
Strong customer service skills, including listening, information gathering, and resolving complex customer issues

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fraud detectionclaims managementfinancial operationsfraud preventionrisk managementpattern recognitionanomaly detectioncase decisioning

Soft Skills

customer serviceattention to detailinformation gatheringproblem solvingtime managementcommunication