Senior Lead Digital Product Manager

Wells Fargo

. Own customer-facing platform operational outcomes, from production readiness through steady-state execution and continuous improvement.

Posted 5/13/2026full-timeCharlotte • California, New York, North Carolina • 🇺🇸 United StatesSenior💰 $159,000 - $305,000 per yearWebsite

About the role

Key responsibilities & impact

Own customer-facing platform operational outcomes, from production readiness through steady-state execution and continuous improvement.
Define and evolve customer-facing operational readiness, including support models, SLAs/SLOs, escalation paths, and consumption health signals.
Act as the primary point of accountability for customer-impacting operational health, partnering with platform support teams for execution and delivery.
Partner with incident management and support teams to ensure effective post-incident reviews, stakeholder communications, and systemic remediation.
Proactively identify cross-platform operational dependencies across models, data pipelines, APIs, infrastructure components, and third-party vendors.
Lead enterprise-wide resiliency initiatives focused on availability, fault tolerance, recovery, and operational stability of AI services.
Drive cross-functional execution across product, engineering, infrastructure, security, risk, compliance, and vendor partners.
Ensure AI services meet high standards for reliability, scalability, security, and operational readiness, aligned to customer and business impact.
Lead large, complex, cross-functional technical programs from strategy and planning through execution, launch, and operationalization.
Break down ambiguous and complex problem spaces into executable workstreams, milestones, and measurable outcomes.
Anticipate and proactively manage risks, trade-offs, and bottlenecks before they impact platform stability or customer experience.
Drive with urgency and foresight, balancing near-term delivery with long-term platform sustainability, resiliency, and technical excellence.
Unblock stalled progress proactively by clarifying priorities, anticipating risks and patterns, mobilizing the right resources, and enabling fast, high-quality decisions.
Continuously simplify, automate, and scale operations by leveraging trends, insights, and systemic learnings to improve customer experience, platform resiliency, and operational rigor.
Partner closely with engineering teams to understand system architecture, dependencies, and technical constraints.
Translate complex technical concepts into clear, actionable narratives for non-technical and executive stakeholders.
Ensure programs meet high standards for reliability, scalability, security, and operational excellence.
Define and track customer-centric platform health metrics, including adoption readiness, stability signals, and experience trends.
Produce executive-ready updates, reporting, and insights to inform leadership decisions and investment prioritization.
Strengthen confidence among business and technology leaders in the platform’s ability to scale enterprise-wide.

Requirements

What you’ll need

7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
3+ years across product/solution management, program delivery, or technical product ownership for AI/ML platforms, distributed systems, cloud platforms, APIs, data platforms, or similar domains.
2+ years of proven experience acting as an owner for customer-facing operational outcomes across cross-functional teams.
Experience operating AI/ML, data, or platform services in production enterprise environments.
Familiarity with GenAI and agentic AI systems, including model lifecycle and operational dependencies.
Experience working in regulated environments with strong governance, security, and compliance requirements.
Working knowledge of cloud-native platforms (GCP or Azure), container orchestration, and observability tooling.
Experience defining and reporting platform health, resiliency, and readiness metrics.
Technical background in engineering, computer science, or a related discipline.

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital product managementprogram deliverytechnical product ownershipAI/ML platformsdistributed systemscloud platformsAPIsdata platformsoperational readinessplatform health metrics

Soft Skills

cross-functional executionrisk managementproblem-solvingcommunicationleadershipstakeholder managementstrategic planningdecision-makingproactive managementcustomer-centric focus