Merchant Services Account Manager

Wells Fargo

. Provide strategic account management for a designated portfolio of customers in the payments processing industry, delivering deep subject matter expertise and high-touch servicing to ensure client satisfaction and retention .

Posted 5/13/2026full-timeIrving • Arizona, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $68,000 - $104,000 per yearWebsite

About the role

Key responsibilities & impact

Provide strategic account management for a designated portfolio of customers in the payments processing industry, delivering deep subject matter expertise and high-touch servicing to ensure client satisfaction and retention
Achieve companywide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
Establish and maintain a sound internal partnerships with respective teams through on-going collaboration and communication
Prepare and deliver quarterly business reviews and analysis on strategic client relationships, as well as provide compelling industry updates to support client’s merchant processing environment
Guide Merchants through complex projects and compliance mandates
Be a subject matter expert (and stay updated) on all merchant services products and the associated processes to support them
Act as a principal point of contact for all servicing and operational matters to internal partners, and as the primary servicing contact for the client relationship on behalf of Merchant Services
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Requirements

What you’ll need

2+ years of Merchant Services Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred previous merchant services acquiring experience
Experience presenting complex information to prospects and clients
Thrives in a dynamic, fast-paced environment
Excellent verbal and written communication skills
College degree or equivalent

Benefits

Comp & perks

This position offers a hybrid work schedule
Ability to travel up to 5%

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Merchant Services Relationship ManagementPayments ProcessingClient SatisfactionBusiness AnalysisCompliance MandatesProject ManagementRevenue PlanningClient RetentionStrategic Account ManagementMerchant Services Products

Soft Skills

Communication SkillsCollaborationProblem SolvingInterpersonal SkillsAdaptabilityPresentation SkillsClient Relationship ManagementTeamworkAnalytical ThinkingCustomer Service