Customer Service Associate Manager, Fraud

Wells Fargo

. Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service .

Posted 5/7/2026full-timeTaguig City • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service
Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service
Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures
Collaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfaction
Interact directly with external customers
Manage allocation of people and financial resources for customer service
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements

What you’ll need

2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of leadership experience
College graduate, any field
2+ years of Customer Service, Financial Services or Contact Center experience, Banking Operations: Credit Cards, Processing payments, maintenance items for Commercial Card clients
Strong experience in fraud prevention, chargeback process and Visa or Mastercard rules, preferred
Excellent English communication skills, verbal and written

Benefits

Comp & perks

Drug free workplace

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicefinancial servicescontact center experiencebanking operationscredit cardsprocessing paymentsfraud preventionchargeback processVisa rulesMastercard rules

Soft Skills

leadershipcommunicationmentoringcollaborationproblem-solvingdecision-makingcustomer satisfactiontalent developmentpolicy interpretationdispute resolution