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Lead Systems Operations Engineer
Wells Fargo. Lead complex, large-scale Systems Operations initiatives and provide high-level technical consultation .
Tech Stack
Tools & technologiesAnsibleCassandraCloudGrafanaKubernetesLinuxOpenShiftPostgresPrometheusPythonShell ScriptingSplunkZookeeper
About the role
Key responsibilities & impact- Lead complex, large-scale Systems Operations initiatives and provide high-level technical consultation
- Drive daily production support for Apigee OPDK and Apigee Hybrid, ensuring platform uptime, stability, and performance
- Manage and maintain core Apigee components (Routers, MPs, MART, Zookeeper, Cassandra, Postgres, runtime infrastructure)
- Lead operational support for IBM DataPower Gateways, including firmware upgrades, domain and service configurations
- Own and resolve P1/P2/P3 high-severity incidents, including deep technical troubleshooting and rapid mitigation
- Perform detailed Root Cause Analysis (RCA) and drive permanent corrective actions
- Lead communication and coordination during major incidents across cross-functional teams
- Act as the primary technical liaison between Support, Engineering, Cloud, Network, Security, and Architecture teams
- Support API proxy deployments, shared flows, developer portals, and runtime troubleshooting
- Plan and execute platform upgrades, patching, migrations, and configuration refactoring
- Implement automation and reliability improvements using Ansible, Python, Shell scripting, and IaC
- Establish and maintain observability using tools like Splunk, Grafana, Prometheus, Dynatrace/AppDynamics
- Improve proactive monitoring and alerting to reduce MTTD and MTTR
- Participate in architectural reviews, platform modernization, and API governance initiatives
Requirements
What you’ll need- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years supporting Apigee or similar API Management platforms in production environments
- 3+ years supporting Red Hat Enterprise Linux and Kubernetes, with strong experience in OpenShift (OCP)
- 3+ years of experience with Automation & Scripting: Expertise in Ansible Tower, including developing and maintaining playbooks.
Benefits
Comp & perks- Hybrid work schedule
- On-call support
- Flexibility to work ad-hoc shifts when required
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Systems OperationsApigee OPDKApigee HybridIBM DataPower GatewaysRoot Cause AnalysisAnsiblePythonShell scriptingKubernetesOpenShift
Soft Skills
technical consultationcommunicationcoordinationtroubleshootingincident managementleadership